receptionist Minnesota
Job description
Position Summary:
This position may be responsible for Call Center and/or Front Desk duties. Call Center staff are primarily responsible for rapidly and accurately answering and responding to incoming telephone calls. Front Desk staff are primarily responsible for providing support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care. Both Call Center and Front Desk staff will maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area. Education/Experience: High School education or equivalent, 6 months related experience, some Medical background preferred. Special Knowledge/Skills/Certifications/Licenses: Strong verbal and written communication, human relations sensitivity and customer service skills, listening and telephone etiquette skills, medical terminology knowledge desirable, accurate computer/keyboarding skills required, comfort in asking patients for copays and race collection, ability to promote and maintain good patient relations and patient confidentiality, demonstrates knowledge of age related growth and development principles necessary to provide appropriate service and assure safety of patients. Individuals are responsible for the travel arrangements required to meet the expectations of the position.
Additional Information:
The Float Program provides dedicated coverage to Primary Care and Specialty departments within the Northern (Maple Grove), Central (St Louis Park) and Southern (Burnsville) clinic areas of the Park Nicollet organization. By offering support and being a part of a variety of unique clinic settings, there are many opportunities for personal growth and team development. Being a float team member requires adaptability and versatility, ensuring exceptional care is given to each patient and strong partnerships are built with each unique care team.
The Organization
At Park Nicollet you're part of something bigger. We're a member of the HealthPartners organization, an award-winning integrated health care system comprised of several organizations. HealthPartners includes a team of 21,000 people dedicated to making a difference for our members, patients and the community. Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities. Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team.
Park Nicollet Mission, Vision and Values
Mission: Our mission is to improve health and well-being in partnership with our members, patients and community.
Vision: Health as it could be, affordability as it must be, through relationships built on trust.
Values:
- Excellence We strive for the best results and always look for ways to improve.
- Compassion We care and show empathy and respect for each person.
- Partnership We are strongest when we work together and with those we serve.
- Integrity We are open and honest, and we keep our commitments.
What makes us unique?
At Park Nicollet, we never forget why we're here. Your health and well-being is our top priority and is at the forefront of everything we do. We believe outstanding health care is delivered when we merge the science and intellect of medicine with the compassion, spirit and humanity of our hearts. We refer to this as "Head + Heart, Together," and it exists to inspire constant improvement and lasting success. We achieve this by partnering with patients and families in everything from care decisions to service and facility design. As we work together as a unified team, we engage patients, families and the community, and put them at the center of everything we do.
