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Job description

We are looking for an enthusiastic, organized individual to provide good customer care abilities to all visitors to the Greenwich Community Mental Health Team at Ferryview Health Centre, who provide multi-disciplinary support to adults with mental health problems, and to co-ordinate the bookings of clinics and appointments in a busy outpatient reception area and providing administrative support working across the Team.

You must be computer literate, able to work accurately and effectively using your own initiative as part of a team.

For informal enquiries please contact the Administration Manager on 0208 319 5500.

Please also note that for some occupations we receive a high amount of applications and where this is evident the post will be closed and a limit put on the number of applications we are able to receive. If you do not hear anything within four weeks of the closing date, please assume you have not been shortlisted.

Oxleas – About Us

Oxleas offers a wide range of NHS healthcare services to people living in South East London and Kent and to people in prison. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,000 members of staff work in many different settings including hospitals, clinics, prisons, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We’re Kind
• We’re Fair
• We Listen
• We Care

To act as the first point of contact, meeting and greeting patients / carers and staff attending Ferryview Health Centre for the Community Mental Health Teams.

To provide high standard of quality administrative support and building management functions for Community Mental Health based at Ferryview Health Centre.

To ensure the smooth day to day running of the Ferryview reception area by working as part of a team. Deal with all callers, visitors and staff in an appropriate and courteous manner. Be aware of client’s needs and provide assistance when required. Notify clinicians of arrival of clients.

Ability to deal unsupervised, sympathetically but assertively with clients

To act as the first point of contact verbally and face-to-face, receiving patients and relatives, carers, visitors for all services at Ferryview Health Centre. Dealing with enquiries from patients, health care professionals (both internal and external) with tact and discretion and maintaining a high standard of communication

To ensure visitors sign the visitor’s book at reception areas when entering and leaving the building.

To have a broad knowledge of the services available within Ferryview Health Centre in order to assist patients and redirect when necessary when using the centre services

To use empathy and tact when discussing sensitive issues with patients and staff.