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Digital Delivery Manager Bristol, England

BT Group

Full Time Bristol, England 40986 - 58280 GBP ANNUAL Today

Job description

Digital Delivery Manager

Job Req ID: 21805

Posting Date: 30 Aug 2023

Function: Agile Capability

Location: Assembly, Bristol, United Kingdom

Salary: Competitive with Benefits

Locations - Bristol, Birmingham, Manchester and Leeds

Why BT?

We’ve always been an organisation with purpose; we connect for good. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why Consumer Digital?

Unprecedented scale and opportunity

BT Consumer is the largest telco in the industry. With over 20k employees and 34 million customers, we generate over £10bn in revenue. This offers enormous opportunities for our people and to be No. 1 in the market. Our Consumer Unit exists as three household brands - BT, EE & Plusnet from which collectively we generate more revenue than any other part of BT. Our brilliant brands are all beautiful individually. Each has unique attributes that cater to very different segments of the market. This makes our goal possible; to create a connection in every home in the UK by 2025.

The Digital Way

There’s never been a more exciting time to join this team – We are re-defining what digital means in BT starting with our mission, how we work and what we deliver which will ultimately lead us to profitable sustainable growth. The core of this is brilliant product development teams that are agile, long lived and fully empowered to own and drive their outcomes. The agile transformation team is not only driving the agile ways of working across the Consumer Digital Teams (CDO & CIO - over 2000 people) it is leading on the strategy and direction for the wider Digital team (c. 11,000 people) and ultimately wider BT Group. We’re investing hundreds of millions of pounds into digital and transforming the way we work to create, not just the best digital experience in the telco market, but something that customers talk about as the best in the UK.

We believe in empowering our digital superheroes to work autonomously as teams, and to rapidly learn and develop the best routes and techniques to creating customer value. We’re founded on the core

idea that we continuously ‘build, measure, and learn’ which allows us to deliver on our purpose: to drive digital thinking and expertise so that together we can create the best experiences that enhance our customers’ lives.

We’ve got something really special here, something we’re all incredibly proud to be part of. Every day we have the chance to positively impact the lives of the millions of customers that engage with us. To bring them close to the things that matter most to them. This is your chance to join us on our ground breaking journey.

Why this job matters?

In this job, you’ll be responsible for brilliant delivery management of transformed customer journeys, that support Consumer’s strategic roadmap; ensuring successful end to end delivery planning and execution. You’ll work in conjunction with CIO and S&T, to enable e2e and front to back customer solutions to be delivered and business outcomes achieved.

What you'll be doing?

Lead communication with stakeholders and set-up and faciliate Digital tribe portfolio governance including planning and delivery syncs
Facilitate tribes and squads to deliver business value, through coordinating dependencies and resolving impediments; ensuring that the e2e Digital solution is able to be delivered, including where there are third party suppliers involved
Work in partnership with the tribe leads and Consumer sponsors to deliver business benefit and orchestrate solutions that drive innovation and future digital thinking
Manage risks and dependencies across the tribe, and escalate and track impediments
Create and sustain proven network across the business to enable efficient and effective delivery and ensure credibility and ownership of decisions

Take the lead across CDIO for delivery based on primacy, and work in partnership to support when you do not have primacy

The skills you need

Strong stakeholder management; ability to drive strong, open and sustained communication channels both within Digital tribes and with the wider stakeholder community.
Expertise in agile methodologies and digital product development

Competent in Project Methodology (Agile & Waterfall)

Experience you would be expected to have

Experience in delivering a large number of projects and change initiatives in matrix environment
Extensive knowledge of agile delivery methods
Professional/technical expertise in digital project management
Strong stakeholder management; ability to drive strong, open and sustained communication channels both within Digital tribes and with the wider stakeholder community.
Expertise in agile methodologies and digital product development

Competent in Project Methodology (Agile & Waterfall

What you'll get

Competitive salary
25 days annual leave (plus bank holidays)
10% on target bonus
Life Assurance
Pension scheme if you pay in 5% BT will pay in an additional 10%
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
30% discount for friends and family on EE mobile pay monthly and SIM only plans