receptionist Wakefield, England
Job description
Key Responsibilities: To be responsible for opening up the Reception area at 08.00am depending on shift patterns Providing a reception service to patients at the practice, dealing with enquiries and supporting sometimes difficult and distressed patients Ensuring messages are communicated to relevant personnel in a timely, accurate and efficient way. Taking repeat prescription requests and other documentation over the counter, using the correct forms and following procedures Providing an effective and efficient reception service using the practices clinical computer system, making appointments, marking patients arrivals etc Undertaking wide ranging administrative duties including registering patients, data entry, producing prescriptions, sorting post, filing, processing temporary residents, managing reminders and recalls etc Deal sensitively with complaints from service users in accordance with the practices policies and procedures. To be responsible for incoming mail from patients and hospital providers received over the counter To be responsible for ordering patient transport when required and maintaining a clear record in line with practice policy Maintaining absolute confidentiality at all times and being aware of practice policies
