receptionist Altrincham, England
Job description
Job overview
This is an excellent opportunity to work within the Dermatology team based at Altrincham Health & Wellbeing Centre.
You must possess excellent customer service skills along with sound communication skills. You must be able to work on your own initiative to organise and prioritise your own workload and balance this with the demands of this diverse and varied role.
You will play a key role in the front line service we provide to our patients and must therefore have previous experience within a reception / front of house role. You will support the administrative and clinical team in the preparation of clinics/theatres and booking of New, Follow Up and theatre appointments using the relevant departmental waiting lists.
Responsible for timely scanning of documents, registering referrals, answering incoming and make outgoing calls in relation to appointments and cancellations.
A strong commitment to personal and professional development and teamwork are also essential elements to the success of this role. You will be supported by a team of secretarial and administrative staff and will report directly to your Support Manager.
Main duties of the job
Planning and Organising
To ensure that all internal correspondence is sent to the relevant secretary, clinician and department.
Manage patient phone calls and voicemails within the department – answering patient queries regarding follow-up calls, waiting lists and other relevant enquiries.
Monitor clinic utilisation using vacant slot reports and relevant systems and work with the 18 week validator and admin staff to ensure full slot utilisation and to highlight any capacity to bring patients forward.
Responsible for booking appointments within short and long term capacity.
Working for our organisation
Salford Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. A place with an outstanding reputation. Salford is the place which is taking bold, pioneering steps towards delivering a world class, fully integrated care system for adults. Twice rated Outstanding by the CQC, Salford Royal NHS Foundation Trust is responsible for delivering a range of community and primary care services and specialist services to Greater Manchester and beyond.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person specification
Experience
Essential criteria
- Reception/front of house experience
- Customer service experience
- Experience using Microsoft office packages
Desirable criteria
- Experience of managing competing deadlines/tasks
- Hosptial based administration experience
- Experience using PAS (patient administration system)
Skills
Essential criteria
- Ability to work flexibly to meet the needs of the service
Qualifications
Essential criteria
- GCSE's to include Maths/English
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.
The Northern Care Alliance NHS Foundation Trust is committed to diversity and inclusion and welcomes applications from everyone. We value the contribution of individual talent, skills, knowledge, and experience and aim for a workforce demography representative of our local community. If you are disabled and require reasonable adjustments to the application process, please contact the Recruitment Team to discuss.
In applying for this post, you give the Trust permission to use your data for recruitment purposes.
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About Northern Care Alliance NHS Foundation Trust
CEO: Owen Williams
Revenue: Unknown / Non-Applicable
Size: 10000+ Employees
Type: Company - Public
Website: www.northerncarealliance.nhs.uk
Year Founded: 2017
