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Job description

The NNUH is in the heart of East Anglia. Norwich is one of the most vibrant and attractive cities in Europe. It is the perfect location to enjoy the contrasts of one of England’s most picturesque counties - from glorious open countryside and traditional villages to the unspoilt tranquillity of the Norfolk Broads with the contrast of the vibrant historic city of Norwich. Norwich with its magnificent cathedral and cobbled streets, is ranked in the Top 10 shopping cities in the UK as well as being popular for the arts, culture, music, nightlife, and tourism.

We are looking for an experienced Receptionist to provide an efficient and reliable service to the very busy Neonatal Intensive Care Unit. The successful post-holder will be trained to work in this frontline role within the Neonatal Department, where you will become part of well-established, dedicated and friendly team. This is a good opportunity to join an expanding and exciting Department.

As the successful post-holder, you will receive training as required to fulfil this important role within the Neonatal Department, where you will become part of well-established, dedicated and friendly team.

Requirements:

• Work 2x 07.30am-20:00pm - rota of weekdays and weekend shifts and 1x 6h shift supporting the Pediatric reception teams.
• Good knowledge of PAS desirable (specific training will be given)
• Good standard of education
• Good working knowledge of computers
• Be flexible and hardworking with good communication skills
• Able to use own initiative and prioritise workload
• Team player

This role will involve 2x 12 hour shifts (07:30 – 20:00 hrs) per week with a three week rolling rota (week 1 – Thurs & Fri. Week 2 – Mon & Tue. Week 3 – Mon & Sun) plus a 6hr non-fixed shift either on the Neonatal Unit or assisting another area of the Pediatric team.

Advert closing 12th June 2023

Interview date: 22nd June 2023

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

The following skills and experience will be required and are essential for the successful candidates:

• Liaise with all Wards/Dept/Staff as and when required arranging tests and Transfers as required.
• To update and facilitate the Patient Administration System (PAS) and other IT systems (e.g. Business Objects) in line with the Trust’s policies and procedures on real time data collection and confidentiality, to record patient details for clinic appointments. Be able to access the National Health Authority system to identify changes in patient demographic details.
• To ensure that all patients’ records are available for appointment; amended and collated as necessary.
• Greet and direct all visitors e.g. patient’s relatives, GP’s and Reps to the appropriate member of staff/patient.
• Ability to use own initiative.
• To develop and promote skills in monitoring standards of service to the department.
• To arrange appointments and transport requirements when necessary.
• To liaise with other departments both internal and external on a daily basis.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.