receptionist Bristol, England
Job description
Take ownership of the daily and weekly tasks to be completed by the reception team
Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products
Conduct regular system reviews to identify and action issues around debt, open courses, DNAs
Build and nurture great working relationships with the Clinical team
Be actively involved in the smooth running of the practice by working well with your practice team
Share your knowledge and experience with team members and undertake any suitable training to enhance your job role Process
Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
Always adhere to mydentist policies and procedures Patients
Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves and action reminders including courtesy calls
This is a Permanent role where we need you to be available across Monday - Friday 8.15am - 5.15pm and Saturdays 9am - 4pm on a rota basis
Job Types: Full-time, Part-time, Permanent
Part-time hours: 33 per week
Salary: £10.50 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
Work Location: In person
Reference ID: MPR1
