receptionist Manchester, England
Job description
We are currently seeking a skilled and personable Live-in Hotel Receptionist to join our team at a hotel in Scotland. This is an ongoing role with an immediate start, offering competitive compensation. As a Live-in Hotel Receptionist, you will play a crucial role in providing exceptional guest service and ensuring smooth operations at the front desk.
Responsibilities:
- Greet and welcome guests with a warm and friendly demeanour, ensuring a positive first impression of the hotel.
- Handle guest check-ins and check-outs efficiently, processing payments and providing necessary information about the hotel and its services.
- Respond to guest inquiries and requests promptly, offering helpful assistance and ensuring guest satisfaction throughout their stay.
- Manage phone calls and reservations, providing accurate and up-to-date information to potential guests.
- Coordinate with housekeeping and other departments to ensure guest rooms are ready for check-in and well-maintained during the stay.
- Address and resolve any guest complaints or issues, escalating them to the appropriate department if needed.
- Maintain the reception area's cleanliness and professional appearance.
Requirements:
- Previous experience as a hotel receptionist or in a customer-facing role is essential.
- Excellent communication and interpersonal skills to interact effectively with guests and team members.
- Strong organizational abilities to handle multiple tasks and prioritize accordingly.
- Proficiency in using hotel management software and computer systems.
- Ability to remain composed under pressure and handle challenging situations with a positive attitude.
- Must have the legal right to work in the UK and be happy to live in at the hotel.
Benefits:
- Comfortable accommodation provided within the hotel premises.
- Access to Wi-Fi, ensuring connectivity during your stay.
- Private toilet and shower facilities.
- Opportunity to work in a picturesque location in Scotland.
- Meals provided, including breakfast and dinner.
If you have the necessary experience and are passionate about providing exceptional guest service, we invite you to apply with your updated resume. Join our team and be part of creating memorable experiences for our guests in this breath-taking setting!
Mint People are acting as an employment business. The hourly rate of pay is dependent on each candidate’s individual experience and age - £7.80 - £12.50ph.
INDFOHLEEDS
