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£12.50 - £14.00 p/h, depending on experience (revised after 6 month probation)

Greenwich

16/07/2023

Требуется русскоговорящий администратор!

Do you speak fluent English and Russian/Ukrainian?

Do you get on well with people and have an excellent telephone manner?

Our client is looking for an enthusiastic and ambitious Russian/Ukrainian speaker to join their office team in a Customer Service/Administration role.

No experience is necessary – full training will be provided to the right candidate.

Customer Service / Admin Assistant
London, SE18
Full Time, Permanent Contract
£12.50 - £14.00 p/h, depending on experience (revised after 6 month probation)
Start date: June 2023

Please Note: Applicants must be authorised to work in the UK

Our client provides professional cleaning services for both domestic and commercial customers in London.

They are looking for an enthusiastic and ambitious Russian speaker to join their office team as a Customer Service / Admin Assistant.

Your attitude, work ethic and communication skills are much more important than your previous experience as full training can be provided for the right candidate.

The client has a friendly multi-lingual office team of eight from various Eastern-European countries, based in Woolwich Arsenal office. You will need to communicate in Russian / Ukrainian in the office.

This is a company with great, caring and fun environment. You can expect free fruit, sweets and drinks as well as regular events.

About the Role

Reporting to the Customer Service Manager, your job will be to work within Customer Service Team to deal with new enquiries, bookings and organise replacements as well as allocate new staff to jobs.

You will also be expected to help Customer Service Team with other tasks when required.

Full training will be provided to the right candidate, who is able to learn quickly and apply their knowledge and common sense to practice.

The role requires a lot of attention to details and the applicant needs to be very accurate to avoid mistakes, so it will suit someone who is very productive, organised and careful.

Responsibilities:

Customer bookings:

Taking bookings via phone or email
Communicating to customers clearly and concisely
Finding smart solutions to the problems as they arise
Answering email and phone queries
Raising customer invoices

Customer Services:

Communicating to cleaners to see if they are available to take jobs.
Assigning jobs to suitable cleaning staff.
Organising replacements to cover cleaners’ sickness and holidays.
Following up with clients to check if they are satisfied with the service.
Following up with clients with regards to payments.
Dealing with customer complaints.

General:

Assisting with other areas of the business if required (e.g. marketing or finance).

Hours

Monday to Friday, 9am-5:30pm, Saturdays 10am-2pm

About You:

You will need to be able to communicate effectively by phone/email/SMS in both English and Russian/Ukrainian and enjoy working in a fast paced, multi-faceted environment.
Excellent communication skills in English and Russian/Ukrainian (both written and verbal).
Good telephone manner.
Good attention to detail and organisation skills.
Competent with email and Microsoft Office (Word & Excel).
Good typing speed in English, min 35wpm.
Self-motivated and pro-active individual, who is able to use own initiative.
Fast learner.
Would suit someone living in South East London or East London.
Ability to speak another Eastern European language is an advantage.

About the Client

Launched in 2015, the company founder wanted to create a company that would care about the cleaning staff, quality of cleaning and customer satisfaction. After just a few years it now manages hundreds of domestic and commercial cleaning contracts across London. The company is in the top 10 cleaning companies in the UK on TrustPilot.

Corporate member of British Institute of Cleaning Science.
Shortlisted for Royal Greenwich Business Awards in 2019 and 2020.
Winner Royal Greenwich Business Awards in 2022
Living Wage Recognised Service Provider.
Members of Checkatrade, NCCA and Domestic Cleaning Alliance.
Currently in the top 3 cleaning companies in London according to ThreeBestRated.

How to apply for the Customer Service / Admin Assistant role:

If you have the skills and experience required for this administrative position based in London, click “apply” today and check your inbox for an email providing any further information on how to tailor your application.

YOU MUST SUPPLY A COVER LETTER

Applications will NOT be considered without a covering letter.

If you have not heard within 7 days from the date of submission, please assume that you have not been successful.

No agencies please.

Other suitable skills and experience includes: Customer Service Advisor, Customer Service Assistant, Admin Assistant, Office Assistant, Administrator, Admin Jobs London, Customer Service Jobs London.