Receptionist Milton Keynes, England
Job description
Outpatient Receptionist
Department: Reception
Band 3 Agenda for Change
Hours: 24 per week.
All MKUH roles will be considered for flexible working
An opportunity has arisen to join the Outpatient Reception team.
The successful candidate will be able to work across multiple reception locations on the Milton Keynes University Hospital site. The hours of work will be between 08:00 – 20:00 Monday – Friday.
We are looking for dynamic candidates who have previous customer care experience and some supervisory experience. The successful candidate will be able to work on their own initiative, be proactive and be able to maintain a professional demeanour whilst meeting the Trusts high standards.
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.
The post holder will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, working across the Outpatients and Main Reception areas and within the Central Booking Function.
The staff member will work consistently to provide high quality customer service and will be always professional.
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
- Scheduling of outpatient appointments in accordance with National and locally defined policies and standards to manage patient pathways, with reference to MKUH’s Patient Access Policy.
- Working in a call centre environment to respond to patient, GP, and other queries, ensuring that general data protection rules are adhered to, and excellent customer service provided.
- Monitoring patient waiting lists to ensure patients are secured an outpatient appointment within designated appropriate timeframes. Escalating issues appropriately to senior managers.
- Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy.
- Respond to patient and other telephone calls, within designated set parameters. Ensuring calls are managed professionally and patients are kept fully informed.
- Greet patients and other visitors professionally.
- Check-patients in and out on the eCare in a timely manner, ensuring any additional support in terms of Interpreters etc are in place for their appointment.
- Action clinic outcome forms in a timely manner and undertake a cashing-up process each day for a designated reception area.
