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Job description

We are looking for a friendly and enthusiastic hotel receptionist to join our front of house team. You will be responsible for running an efficient reception area, managing bookings and ensuring a pleasant and warm experience for our guests.

Responsibilities

• Greeting guests on arrival to the hotel and making them instantly feel at ease
• Processing check-ins and explaining key facilities within the hotel
• Taking bookings by phone, email or walk ins and recording all details in our online system
• Providing advice and information about local attractions, restaurants and transport options
• Creating final bills at check-out and processing payments
• Helping guests with special requests, for example wake-up services and taxi bookings
• Taking messages and passing them on to guests promptly
• Dealing with guest complaints or issues in a timely and professional manner
• Liaising with housekeeping staff to ensure rooms are available for check-in

Job Types: Full-time, Part-time, Permanent

Salary: From £11.00 per hour

Benefits:

• Discounted or free food

Schedule:

• Day shift

Supplemental pay types:

• Tips

Work Location: In person