receptionist Aston Clinton, England
Job description
Aston Clinton Veterinary Centre requires a bubbly, friendly, caring person to join our reception/office team. Good empathetic communication skills are essential. The ideal candidate will have an excellent work ethic and a friendly, understanding attitude towards clients as client interaction is key. Greeting and welcoming clients to the vets, boarding kennels and grooming parlour both in person and on the phone and dealing with their requirements.
The role
Duties: Answering the telephone, dealing with enquiries and making appointments and bookings. Taking payments and keeping appropriate records on the computer. End of day cashing up and general office duties. Keeping reception clean, tidy and well presented. Filling prescriptions and dispensing medications on the advice of the veterinary surgeon. Give advice where appropriate and be responsible for retail sales of diet foods and pet products. Skills/Qualifications: Experienced Veterinary Receptionist, Excellent Telephone Skills and Verbal Communication, Keyboard Skills, Professionalism, Customer Focus, Organisation, Able to work as part of a team and independently. Working Hours: Working on a rolling rota averaging 40 hours a week, 1 weekend in 4 and a day off before and after a weekend has been worked. Start times do vary as do finish times. Job Types: Full-time, Permanent
Key accountabilities
Essential Attributes: Presentable Empathetic, able to deal with upset clients. Good telephone skills and manner. Engaging manner with clients and team members. No unspent criminal convictions. Good spoken English Computer literate Organised Animal lover
Skills and experience
Desirable Attributes: Good written English Extroverted and outgoing Able to solve problems Mediation ability Sales experience Able to work under pressure Knowledge of first aid
Branch
Aston Clinton
Job Reference: FR04406
