Receptionist Manchester, England
Job description
Do you have excellent communication and interpersonal skills, drive and enthusiasm and a real desire to be part of a consistently developing service? Are you hard working, friendly and committed to delivering a high standard of customer care?
We are looking for a Receptionist with previous administration experience to join our administration team within the Department of clinical Haematology.
You will provide a comprehensive and high-quality administrative service as part of Haematology Outpatient Services within In-Patient Medical Specialities Clinical Service Unit at Manchester Royal Infirmary in accordance with relevant policies, procedures, protocols, and guidelines.
The post holder will be required to work as part of a team as well as independently. The nature of the work requires good organisational skills and a pleasant telephone manner, together with the ability to prioritise a demanding workload and communicate at all levels.
The post holder will also be required to prioritise workload, be flexible, maintain confidentiality, have excellent communication skills (both written and verbal).
Attention to detail is essential. You must be proficient in the use of Microsoft Office software with the ability to pick up computer processes/systems quickly.
Our aim is to continually improve patient services and as such having robust administrative support under the guidance of an enthusiastic team leader with a professional approach is essential.
- Provide administrative support to the main reception area.
- Deal with patients, visitors, and staff from across the Trust and external on arrival in the department.
- Liaison with Consultant, Specialist Doctor, General Practitioner, and other Health Professionals.
- Recording of attendance/DNA's on Epic.
- Scheduling appointments.
- Take messages and telephone calls from staff, patients, relatives and other liaison with internal and external departments or organisations and deal with their enquiries, referring on where required.
- Organising Ambulance transport and Interpreters.
- Organising Currier's for samples to be sent to other organisations.
- Assist in the training of new staff members as appropriate.
- Photocopying/signing for deliveries as appropriate.
- Responsible for completing work in a timely manner consistent with departmental practice or protocol.
- To work in a manner consistent with Trust and local policies and procedures, protocols etc.
- Data entry and retrieval from databases / core clinical systems.
- To work flexibly across the service as required.
- To act as a focal point of contact for people visiting Haematology Outpatient Services
- Manage the day-to-day running of the Main Reception Area, dealing with all enquiries in person or by telephone or email.
- To undertake and cover any other clerical duties as and when required to maintain the administration service to the department.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the ‘NHS England’ website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team [email protected].
We’re looking forward to hearing from you!
