receptionist Paisley, Scotland
Job description
Front of House | Receptionist
We are currently looking for a Front of House Receptionist to join us and provide exceptional customer service to our valued clients. This is a fantastic opportunity to become a part of a dynamic and creative team in a fast-paced and thriving salon environment.
Responsibilities:
- Welcome clients in a warm and professional manner, ensuring a positive first impression of our salon.
- Manage the reception area, including answering phone calls, scheduling appointments, and handling client enquiries.
- Coordinate and organise salon bookings, ensuring efficient and smooth operation of the appointment schedule.
- Provide product information and recommendations to clients, promoting and upselling salon services and retail products.
- Handle cash, card transactions accurately and efficiently, including processing payments on zenoti our booking system and issuing receipts.
- Maintaining a clean and organised reception area, ensuring a welcoming and professional atmosphere.
- Collaborate with the salon stylists and technicians to ensure a seamless and exceptional client experience.
- Assist with basic administrative tasks, such as maintaining client accounts updating there records.
- Utilise social media platforms to create engaging content and promote salon services and products.
Requirements:
- Excellent communication and interpersonal skills, with a friendly and approachable demeanour.
- Previous experience in a customer service or front desk position, preferably in a salon or spa environment.
- Strong organisational skills and the ability to multitask effectively in a fast-paced environment.
- Knowledge of salon services and products is an advantage.
- Proficiency in using computer systems and salon management software.
- Experience in social media management and content creation.
- Flexibility to work evenings, weekends, and holidays, as required.
- A passion for the beauty and hair industry and a genuine interest in providing exceptional service to clients.
2 Week Working Rota
Week 1
Tuesday 9.30am - 5pm
Thursday 9am - 8pm
Friday 8.30am - 1.30pm
Week 2
Thursday 9am - 8pm
Friday 1.30pm - 6pm
Saturday 8.30 - 5pm
We would love to hear from you! Join our team and be a part of a salon that prides itself on delivering exceptional service, creating unforgettable experiences for our clients, and engaging with our online community. We look forward to hearing from you!
Job Types: Part-time, Fixed term contract
Part-time hours: 24 per week
Salary: Up to £10.42 per hour
Benefits:
- Company pension
- Employee discount
- Flexitime
- Free parking
- Store discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Paisley: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Receptionist | Front of House
Expected start date: 16/08/2023
