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Job description

KENSINGTON ROAD SURGERY

JOB DESCIPTION

RECEPTIONIST/ADMINISTRATOR

Job responsibilities

KEY TASKS

• To maintain the confidentiality of patient records at all times.
• To welcome patients upon arrival at the practice.
• To answer incoming calls to the practice.
• To arrange new/follow up appointments for patients, in accordance with the appointments system, and arrange home visits etc. as necessary.
• To answer general enquiries from patients re. the surgery.
• To undertake general clerical duties which will include photocopying, filing of patient records, opening and sorting incoming mail.
• Confident use of computer systems.
• Ensuring electronic communications are actioned and referred to clinicians as appropriately and promptly as possible.
• To generate electronic patient repeat medication requests in a timely manner.
• Chaperone patients, if requested, during examination.
• To take messages on behalf of the doctors, practice manager etc. as required and ensure that they are passed on promptly.
• Ensure that at the end of shift information about unresolved matters is clearly noted and passed on to incoming colleagues.
• To ensure that clinical rooms are prepared for clinicians each morning and tidied each evening.
• To ensure that patient samples are recorded and made available for daily collection by the courier service.
• To ensure that visitors sign in and out of the Visitors Book.
• To maintain security of the buildings, as required, ensuring they are open in the morning and securely locked and alarms set at the end of the day.
• To liaise with other professional bodies as appropriate.
• To ensure an adequate supply of stationery is available in clinical rooms and reception areas.
• To participate in practice meetings as and when required.
• to cover for colleagues absent due to holidays/sickness as required - sometimes at short notice.
• To participate in all training as required by the practice.
• Be aware of Health and Safety requirements.
• Ensure that all areas within the surgeries are kept clean and tidy.
• Any other duties appropriate to the grading of the post.

The job description may be amended in light of developments within the practice. However, any changes will be discussed with the post holder prior to implementation.

Person Specification

Qualifications

Essential

• A good general standard of education.
• Minimum 3 GCSE's or equivalent.

Desirable

• Previous experience in a GP reception is desirable but not essential.
• Use of EMIS and Docman would be an advantage

Job Types: Part-time, Permanent
Part-time hours: 25-30 per week

Salary: £10.42 per hour

Benefits:

• Company pension

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Coventry: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Medical Receptionist: 2 years (preferred)

Work Location: In person