service desk analyst Texas
Job description
Reporting directly to an IT Manager, responsible for providing tier II moderately complex support to employees by investigating, troubleshooting, and resolving issues related to technology systems.
- The vacancy related to this posting is in the Service Desk Support Specialist assignment.
- Provides technical assistance and support on a wide range of computers and peripherals to resolve moderately complex technology issues
- Performs routine day-to-day hardware and software maintenance and assists users in the proper upkeep of their systems
- Evaluates existing computer systems and recommends hardware or software upgrades
- Maintains detailed, documented reports of service requests and projects completed
- Supports a designated team with development, implementation, testing, and enhancements of technology systems
- Performs special duties as assigned
Specialized Assignments:
- Service Desk Support Specialist – provides remote support within extended hours requiring scheduling availability for a staggered shift that may start as early as 5:00 am or end as late as 8:00 pm
- Onsite Support Specialist – provides deskside support, requiring regular travel to multiple County worksite locations via day use of County vehicle
- Audio/Visual Specialist – manages audio-visual systems and video camera systems across the County
- Public Safety Specialist – troubleshoots connectivity issues with in-car systems (computer docks, mobile routers and radios), and assists with receiving, tracking, storing and issuing first responder body-worn cameras and radios
ORGANIZATION RELATIONSHIPS
- Reports directly to – IT Manager
- Direct Reports – No
PHYSICAL DEMANDS
- Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
- Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects
ENVIRONMENTAL FACTORS
- Work is primarily indoors in an air-conditioned environment
- May occasionally perform work in vehicle bay with exposure to factors such as dust, fumes, odors, temperature extremes, loud noise, strong drafts and bright lights
- Regular travel between work sites as required
- Vocational/technical diploma or certificate and two (2) years of job-related experience; or three (3) years of job-related experience
- Working knowledge of specific job-related technology
- Possess and maintain a personally-owned mobile device capable of receiving calls, text messages, and email
LICENSES AND CERTIFICATIONS
Required within thirty (30) days of employment
- Valid driver's license
PREFERRED QUALIFICATIONS
- Bachelor's degree in a related field or equivalent job-related experience
- Technology Certification in area of responsibility
- Working knowledge in all areas of technology software, hardware, data, methodologies, frameworks, and infrastructure
EMPLOYMENT TESTING
Employment is contingent on passing any post-offer pre-employment screening as listed below:
- Criminal background check: Yes
- Motor Vehicle Record check: Yes
- Drug screening: No
- Physical exam: No
- Psychological exam: No
- Additional: N/A
IRREGULAR HOURS
- Work outside of regular office hours (Monday-Friday) may be required
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
TOBACCO FREE WORKPLACE POLICY
Williamson County is a tobacco free workplace. The use of tobacco and non-tobacco products such as vapor, e-cigarettes and the use of chewing tobacco or like products is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
ADDITIONAL INFORMATION
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
