receptionist

receptionist Newcastle upon Tyne, England

Holiday Inn
Full Time Newcastle upon Tyne, England 20768 - 18536 GBP ANNUAL Today
Job description

Job Ref: CG9409
Branch: Holiday Inn Jesmond
Location: Holiday Inn Jesmond, Newcastle Upon Tyne
Salary/Benefits: Great Salary + Cairn Staff Rate + Other Benefits!
Contract type: Permanent
Hours: Full Time
Shift pattern: 7AM - 3pm, 11am - 7pm, 3pm - 11pm
Hours per week: 40
Posted date: 13/07/2023
Closing date: 26/08/2023


Working with us provides great benefits, including:

  • Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
  • Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
  • 50% off Food Beverage at all our Hotels FB Venues
  • Spa Discounts at our venues with a Spa
  • Retail, Cinema Leisure Discounts
  • Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
  • Monthly ‘Star of the Month’ Awards
  • Long-service Awards, that start after 1 year of service
  • ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
  • Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
  • Pension Scheme
  • Other incentive programmes that run throughout the year

About the role…

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location.

Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About you…

  • Experience in a similar or front facing customer service role with an outgoing and bubbly personality
  • Strong communication skills through a variety of means
  • Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
  • Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based on 5 days from 7 (full time) and pro-rata for part time
  • High attention to detail and accuracy – great at managing one’s own time

About us…

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

Holiday Inn Newcastle-Jesmond is a 116 bed modern hotel. You can also enjoy a delicious meal at either the Fratello’s Italian Restaurant or the Zio Bar Grill, or some refreshing drinks at the Terrace Bar. All three locations give you a taste of affluent Jesmond.

Benefits:
IHG Staff Rate Scheme
IHG Friends Family Rate
IHG Brand Training
Discounted Meals whilst on shift
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Cairn Academy' Training Development Opportunities
Uniform
Cycle 2 work scheme*
(* Applies to positions above minimum wage)

receptionist
Holiday Inn

www.ihg.com
Canton, United States
Keith Barr
Unknown / Non-Applicable
51 to 200 Employees
Subsidiary or Business Segment
Hotels & Resorts
2003
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