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DUTIES AND RESPONSIBILITIES

• Ensure the reception and coordination of arrivals and departures of guests, respecting quality standards.
• At night, ensure the daily End Of Day closing on Opera, control cash receipts.
• Maintain efficient administration within the department preparing and submitting operational reports on time.
• Ensure all equipment of the department is kept clean and in good working condition.
• At night, advance the administrative tasks such as debtor reminders, payment checks.
• At night, ensure the check-in of potential late arrivals or apply our no-show procedure.
• At night, ensure rounds in floors/hotel, and report non-conformities.
• Take charge of the hotel switchboard, inform customers, and redirect calls.
• Participate in the management of the hotel's general mailbox by replying and redirecting emails.
• Ensure the good passage of instructions in the team as well as a good communication of information to the Housekeeping service.
• Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.
• Coordinate security at the front desk/reception in order to maintain a high level of safety for all our guests, hosts, goods and material, including key inventory and guest’s belongings.

ABOUT YOU

A Night Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:

• Social, engaging and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Be well spoken with excellent communication skills.
• Knowledge as well as abilities in other languages would be beneficial.
• Attention to details and customer needs.
• Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).

ABOUT US

The Experimental Group was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates Experimental Cocktail Club bars in Paris, London, Venice and Verbier; wine bars, Compagnie des Vins Surnaturels, in Paris, London and New York City; restaurants and beach clubs in Menorca, Verbier, Paris, Venice, Ibiza and London; and hotels in London, the Cotswolds, Paris, Ibiza, Verbier, Menorca, Venice and Biarritz.

Our philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests.

Henrietta Hotel opened in 2017 in the heart of Covent Garden, the hotel is composed of 40 rooms, divided in two buildings. The restaurant on the ground floor has been launched by Italian Supper Club last November. Drawing inspiration from the Italian food tradition, the menu explores new interpretations using local ingredients and products. The team mainly works with seasonal products and offers menus that are rich, generous and diverse.

WHAT IT IS LIKE TO WORK FOR US?

Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
• Staff discounts and benefits.
• Pension scheme.