receptionist Stoke-on-Trent, England
Job description
Dr Keersmaekers & Partners
Job Description – Receptionist
As an organisation serving a very diverse community we are committed to equality of opportunity , to being fair and inclusive and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be under represented in our administration team. These include people from the Black, Asian and minority backgrounds , disabled people and LGBTQI + people.
Job Title:
Receptionist
Responsible to:
Practice Manager
Responsible for:
N/A
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions
3.
Giving out results
4.
Ambulance transport bookings
5.
Home visit requests
6.
Deal with general enquiries and complaints
7.
Contacting other providers
Reception Duties
8.
Register new patients and temporary residents
9.
Greet and direct patients and visitors
10.
Making appointments and chaperone when clinical staff are unavilable
11.
Handing out prescriptions
12.
Ensure outstanding queries are completed, dealing with incoming emails to the practice
Completion of Emis and Docman tasks
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries weekly doing a room rota and being the first point of contact for complaints
Filing
16.
Pulling Lloyd George envelopes when requested by doctors
Prescriptions
17.
Dealing with requests for repeat prescriptions
18.
Raising prescriptions as per Practice protocols
19.
Dealing with queries relating to repeat prescriptions
cont/…
Page 2
Job Title:
Receptionist
Responsible to:
Practice Manager
Responsible for:
N/A
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
General
20.
Read coding any incoming correspondence/post.
21.
Amalgamating of Lloyd George records.
22.
Summarising Lloyd George records.
23.
Initiating 2ww referrals then pass on to secretary for completion.
24.
Input and extract information from Practice computer system
25.
Observe health and safety guidelines at all times
26.
General housekeeping (e.g. keeping reception and waiting areas tidy)
27.
Make refreshments for doctors and other team members, participate in washing up
28.
Any other reasonable duties as necessary
Prepared by: _____________________________________________________________
Title: _________________________________Date:______________________________
Dr Keersmaekers & Partners
Person Specification – Receptionist
Job Title:
Receptionist
Recruiter:
Practice Manager
Date:
***Insert Date***
Qualifications
Essential
Desirable
Good standard of general education
GCSE Mathematics C or above
GCSE English B or above
AMSPAR Receptionist certificate
NVQII in Customer Care
CLAIT Qualification
Experience
Essential
Desirable
Experience of working with the general public
Experience of reception work
Experience of working within General Practice
Skills
Essential
Desirable
Excellent communication skills (Written and Oral)
IT skills
Clear, polite telephone manner
Time Management and the ability to work to deadlines
Problem solving skills
Interpersonal skills
Behaviours
Essential
Desirable
Smart, polite and confident
Planning and organising
Performing under pressure
Adaptability
Using initiative
Team working
Self motivated
Flexibility
Confidentiality
Knowledge
Essential
Desirable
Knowledge of Emis Clinical system
Prepared by: __________Yvonne Bell___________________________________________________
Title:________Manager______________________Date:__________________________________
Job Types: Full-time, Permanent
Salary: From £10.42 per hour
Benefits:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Experience:
- Medical Receptionist: 1 year (preferred)
Work Location: In person
