receptionist Sutton Coldfield, England
Job description
You make it Hand Picked!
Established by Guy and Julia Hands in 1999, Hand Picked hotels has grown organically and through acquisition to become the 5th largest luxury hotel group in the UK – comprising 21 hotels across the UK and Channel Islands. With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge.
We are currently recruiting for a Roaming Front Office Support (Maternity Cover) – Hand Picked Hotels – UK & Channel Islands.
£31,865 per annum with accommodation and meals provided. All travel paid. Any additional hours will be paid at the hourly rate of £15.32.
Are you an experienced Hotel Reception Supervisor or Manager who enjoys working in stunning & luxurious hotels and travelling?
About the role:
In this Roaming Front Office Support role you will be employed on a full time basis with Hand Picked Hotels and will travel around our hotels in the UK & Channel Islands completing assignments from 2-12 weeks at a time.
You will assist the assigned hotel by ensuring the Front of House department is operated effectively and efficiently, training and supporting team members to deliver an outstanding guest service experience to our Hand Picked standards. Whilst working on shift, on your own or alongside a team member.
This is a full time Maternity cover contract till September 2024.
About you
- You will have at least 2 years’ experience working in a Hotel Front Office Team, with a minimum of 1 year experience at a Supervisory or Management level, ideally in a 4 or 5 star luxury hotel environment.
- You will be confident using Opera and able to get started after an introduction and induction into the way Hand Picked do things
- You’ll have the ability to coach and train team members, giving feedback and guidance to support the department and assigned hotel in delivering the Hand Picked brand standards
- You’ll have the ability to make an immediate positive first impression and quickly build a rapport with the team you will be working with.
- You’ll be excellent at building a rapport with our guests and be passionate about making them feel relaxed, indulged and inspired
- You’ll be fully flexible with regards to hours and shifts worked and ready to travel on an assignment basis
Our Benefits include:
- A competitive salary plus paid overtime.
- Assignments from 2-12 weeks each. Working across our 21 Hotels throughout the UK with accommodation and meals provided.
- Full-time contract working 40 hours per week.
- Paid travel expenses.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays (pro rata for the part time role), increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds!
- Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
