Receptionist Basingstoke, England
Job description
The Emergency Department at BNHH currently register an average of 1600 patients per week. The department is open 24 hours a day, 365 days per year. In accordance with DOH guidelines, all patients attending the department should be seen, treated and discharged or admitted within 4 hours of arrival.
The emergency department is an extremely busy department. All staff working in this area will be exposed to blood and other bodily fluids. All staff will be frequently exposed to a highly challenging environment and will be expected to manage difficult situations and support each other, although reporting and support mechanisms are in place. Staff must be aware that they will be exposed to face-to-face aggression. Please refer to the job description for a full job summary.
You will be responsible for greeting all patients that attend the Emergency Department ensuring they are registered in a prompt and professional manner. You will provide administrative support to the nursing and clinical staff on duty, ensuring that clinical coding is correct, booking time critical ambulances, photocopying and scanning all attendance information and will portray a professional image at all times.
These positions work on a continuous rota of 4 shifts on, 4 shifts off, 365 days a year including weekends and bank holidays.
The vacant shift:
2000 - midnight (16 hours over an 8 day shift period which equates to 14 hours per week)
What we look for:
- The ability to work in a busy, challenging department managing difficult situations as they arise.
- Flexibility to adapt to an ever changing work environment.
- Excellent communication skills to liaise with a number of internal and external agencies, such as Mental Health teams, Police, Ambulance Services, Social Services etc
- To be part of a dynamic and professional team.
- Full in house training on all systems used within the department.
- Support to enhance your own development via NVQ’s and in-house training programmes.
The vision at Hampshire Hospitals NHS Foundation Trust is to provide outstanding care for every patient. We serve a population of nearly 600,000 people across Hampshire and West Berkshire as well as some people who access our specialist services from across the country.
Created in January 2012 the Foundation Trust prioritises the provision of exceptional, compassionate, care delivered by the valued staff working in a culture of collaboration and mutual respect. HHFT employs circa 6,000 people and had a turnover of £382m in 17/18
Four core values (CARE) Compassion, Accountability, Respect and Encourage. These are in place to support of four clear objectives, provide outstanding care of patients, empowering all members of staff, sustainable growth and innovating for the future.
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
