receptionist St Mary's Bay, England
Job description
About Our Home:
Welcome to St Mary's Court Care Home, a warm and welcoming home for those in need of excellent care. Our 90-bedroom home is situated in the peaceful town of Braintree, surrounded by the picturesque scenery of Essex. Through personalised care, we strive to make every resident's stay as enjoyable and fulfilling as possible.
We believe in empowering our residents and promoting their self-worth, independence, and mobility at St Mary's Court. The well-kept grounds, accessible landscaped gardens, and variety of quiet spaces make it an excellent choice for elderly adults who require additional support. Our residents may even spot one of our friendly peacocks that live on the grounds.
You can always count on our dedicated and qualified staff to be there for you and help you make the most of your surroundings. Our core values of trust, empowerment, accountability, and integrity are at the centre of everything we do.
Duties and Responsibilities
- To act as first point of contact to the Home by answering the phone and operating a small telephone switchboard – receiving and transferring calls, recording and passing on accurate messages where necessary.
- To deal with queries from the public and customers
- To monitor visitor access and maintain security awareness
- To provide general administrative and clerical support
- Receive and greet visitors and members of the public and respond to their enquiries, and escort them to their meetings etc.
- Receive deliveries and arrange for their distribution.
- Typing of documents including letters, minutes, charts, notices etc
- Keeping the reception area tidy and its notice boards up to date.
- Book transport as required.
- Dealing with post and distributing to relevant departments, people.
- Setting up meeting facilities
- Arranging for catering for meetings and daily office use
- Undertake all pre-employment checks (references, DBS, etc.) and proactively supporting the on-boarding process.
- Maintaining employees file records up-to-date by updating changes in employee detail or status in a timely manner.
- Arrange meetings, process confidential reports and documents, filing electronic and hard copy, tracking deadlines and taking action as required
- Additional administration duties may be requested from different departments
Requirements
- At least one year's experience of switchboard/receptionist duties.
- The ability to remain calm, helpful and courteous whilst providing professional services to callers, visitors, residents and fellow work colleagues.
- Good Time Management
- Excellent communication skills with the ability to communicate at all levels and with a pleasant telephone manner
- An organized approach and good attention to detail
- Good IT skills including Excel, Word, Outlook and PowerPoint
What we offer:
- £11 per hour
- Refer a friend scheme
- Perkbox
- Paid annual leave
- Friendly teams
- Career progression opportunities within a growing company
If this sounds appealing to you and you believe you would enjoy working with us to make a difference in people's lives, please apply.
