receptionist

receptionist Boston, MA

Fenway Health
Full Time Boston, MA 23.689903846153847 - 21.539903846153845 USD HOURLY Today
Job description

Description:

Under the supervision of the Patient Services Supervisor, the Evening and Weekend Receptionist (20 hours per week) is responsible for closing the receptionist station daily and provision of top-quality customer services.

Representative Duties

Close the Receptionist Station Daily according to established clinic hours

  • Close all phone lines and engage night service
  • Walk around building after entry access has ended checking all non-secured areas to be sure no one is in the building after building is closed
  • Overhead Page Announcement before engaging Alarms
  • Engage Alarms and Lock Doors

Provide excellent customer service

  • Greet each client with a smile and a welcoming, professional manner.
  • Answer each phone call in a cheerful and professional manner.
  • Accurately route calls.
  • Give patients clear directions to the relevant waiting area.
  • Provide clients with correct and accurate information regarding FCHC services and providers.
  • Ask for input from team colleagues if unsure of correct response to inquiries.
  • Refer unusual or difficult situations to supervisor.
  • Actively build good working relationships with colleagues and providers. Be an active, productive and responsible member of the Patient Services team.
  • At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position.
  • Be discreet when obtaining sensitive information from clients.

Provide Back-up for registering new and existing patients

  • Schedule appointments according to the patient’s needs and provider availability
  • Update appointment statuses to No-Show, by follow No-Show steps
  • Check-in ATS patients and direct them to the correct floor

Meets Agency Participatory Expectation

  • Adheres to all agency and departmental policies and procedures
  • Participates in quality assessment and improvement activities as requested
  • Adheres to the highest principles of patient and client confidentiality
  • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
  • Attends all required meetings, in-services and professional trainings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Serves on agency committees and in professional organizations when requested

Performs other related duties as requested.

Requirements:
  • High School Diploma or GED required.
  • Successful customer service background
  • Basic Computer experience required.
  • Calm, patient and understanding manner.
  • Strong attention to detail,
  • good organizational skills.
  • Bilingual Spanish/English also preferred.
  • Experience working with an ethnically, culturally and racially diverse work staff preferred
  • Ability to work harmoniously with diverse groups of individuals

Physical Requirements:

Ability to meet the following physical requirements with or without reasonable accommodations:

  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

receptionist
Fenway Health

www.fenwayhealth.org
Boston, MA
Ellen LaPointe
$100 to $500 million (USD)
501 to 1000 Employees
Nonprofit Organization
Health Care Services & Hospitals
1971
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