Receptionist Manchester, England
Job description
We are seeking a friendly and efficient Receptionist to establish excellent customer relations and act as the first point of contact representing Dogs Trust at our Rehoming Centre.
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
Our rehoming centres house thousands of dogs each year until they are able to find a loving new home and the success of our centres wouldn’t be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine; our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service.
As the face of our Rehoming Centre you'll greet all visitors who arrive at the centre, making them feel informed and welcomed. You'll answer inbound phone calls promptly, politely and in accordance with Dogs Trust procedure and complete any required administrative tasks in a timely and efficient manner. You'll also maintain the reception area, ensuring workstations are clean and tidy and it is appropriately stocked with all literature and that orders are placed when supplies are low.
The successful candidate will have experience of working in a customer-facing role, including both face-to-face contact with members of the public and on the telephone, providing excellent customer service in a busy and challenging environment. You'll have excellent interpersonal, communication and organisation skills with a good understanding of IT and office systems (such as filing and storing information). But above all, you'll be committed to the aims and objectives of Dogs Trust. A full, clean, manual driving licence is also required.
To apply for this position, please click the APPLY NOW button. Our application process requires you submit a CV and a cover letter explaining your interest and suitability for the role.
Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. Feel free to send us an email at [email protected]. We're here to support you every step of the way.
