receptionist Pwllheli, Wales
Job description
Byw’n Iach has an attractive Employment package Information Pack
Byw’n Iach operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.
We encourage everyone who applies for a job with Byw’n Iach to submit job applications in Welsh or bilingually.
(Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)
For further information about this post please contract the Duty Manager, Byw’n Iach Dwyfor on 01758 613437.
Interview date Wednesday, 09/08/2023.
Application forms and further details available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH
Tel: 01286 679076
E-Mail: [email protected]
CLOSING DATE: 10.00 AM, THURSDAY, 03/08/2023
If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.
Personal attributes
Essential
Effective communicator, shows initiative
Desirable
Qualification in administrative/reception work
Desirable
Previous work in busy reception
Desirable
Familiar with using a computer
Language requirements
Essential
Listening and Speaking - Intermediate Level
Able to maintain a fluent conversation on a number of various everyday subjects, and discuss cases involving the field of work.Able to follow a discussion in Welsh, in Clear Welsh, on familiar matters relating to the post. Able to contribute to the conversation and answer questions.
Reading and Understanding - Intermediate Level
Understand everyday correspondence on familiar issues at work.Understand longer reports in Clear Welsh and be able to pick up the main points. (help may be required with the vocabulary).
Writing - Intermediate Level
Able to write letters for a specific purpose, e-mails and short reports in Welsh and English, using vocabulary and simple phrases that are familiar to the field of work. (They will need to be checked before being sent out).
Purpose of the post
- Ensure that the people of Gwynedd are at the heart of everything we do.
- To welcome and deal with customers and their enquires and to receive money for use of the centre’s facilities.
Responsibility for functions
Responsible for receiving money from customers.
Main duties
- Ensure that customers are attended to promptly and that correct information is given at all times.
- To be courteous, while dealing with requests and complaints in a professional manner.
- Receive payments for sessions, lessons, hire of facilities etc.
- Answer the phone promptly and courteously.
- Receive information on individuals and transfer that information on to the computer.
- Respond appropriately when an accident occurs or when the pool/fire alarm rings.
- Fulfill administrative duties as required.
- Responsibility for self-development.
- Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Company’s Health and Safety Policy.
- Operate within the Company’s policies in relation to equal opportunities and equality.
- Responsible for managing information in accordance with the Company’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
- Commitment to reducing the Company’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Company’s Carbon Footprint.
- Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
- Responsibility to report any worry or suspicion that a child or vulnerable adult is being abused
Special circumstances
- Shift includes evening and weekends.
