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receptionist Washington, DC

Community of Hope

Full Time Washington, DC 42000 - 12.04 USD ANNUAL Today

Job description

The Dental Receptionist is an integral part of the Community of Hope’s health services team. As the Dental Receptionist, you will be the first point of contact for our patients and a key part of ensuring that they receive exceptional service. You will be responsible for creating a smooth patient flow at the front desk by promptly checking patients in, ensuring all forms are completed and, and collecting payment. In addition, you will facilitate communication with patients by answering phones, routing messages to appropriate staff for assistance, and scheduling appointments. This position will be based out of our Conway Health and Resource Center in SW DC. This is a full-time position.

Salary- This position starts at $42k and up based on experience. Indeed provides their own estimated salary calculator and is not affiliated with COH's range.

Highlighted Duties and Responsibilities:

Registers patients in eCW and obtains required documentation.
Updates demographic information at every patient visit.
Answers and screens all telephone calls appropriately and independently, creates telephone encounters and forwards them to the appropriate personnel.
Marks appointment statuses appropriately dependent on clinic flow and calls patients daily to confirm, cancel, or reschedule appointments;
Registers patients in eCW and obtains required documentation;
Verifies patients’ insurances and determines any charges/copayments; collects payments for visits and issues receipts to the patient;
Complies with COH policies and state and federal regulations governing confidential information, including HIPAA.

Minimum Qualifications:

High School Diploma/GED;
Exceptional customer service skills;
Ability to work a Saturday rotation (meaning if you work Saturday then you can get a day during the week off)
Proficiency in written and oral communication;
Minimum of two years of experience as a Medical or Dental Receptionist.
Experience working with underserved populations
All Health Staff must receive the required vaccinations. This includes annual flu and covid vaccines. Medical or religious exemptions may be requested.

At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits:

Remote work opportunities are available for many of our roles, promoting a culture of work-life balance
8 hour workdays, which include a paid lunch
11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
Annual performance based raises, up to 5% of your annual pay
Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
Ongoing internal leadership training for supervisors
Diversity, equity, and inclusion training and initiatives for all staff
Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives
Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;
Life insurance, short-term disability and long-term disability insurance;
403(b) Retirement Plan;
Flexible Spending Accounts for medical and dependent care reimbursable expenses;
Transportation pre-tax payroll deduction for metro;
Tuition Reimbursement for graduate studies;
Employer paid lunch time;
And much more!

About Us:
Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable.

At Community of Hope, we care for families by providing direct services with a focus on prevention, healing, and wellness. We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. In 2020, and in 2014, 2016, 2017, 2018, we were selected as one of The Washington Post 150 Top Workplaces based on feedback from our staff.

Check out our website for more information here.

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