Customer Operations Support Services - Threat Check Unit - Threat Check Identity Analyst Sheffield, England
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About the job
Job summary
Customer Services Group brings together Asylum & Protection (A&P), Her Majesty’s Passport Office (HMPO) and UK Visas & Immigration (UKVI). As a major operational part of the Home Office, we play a vital role in supporting the economy and cultural life in the UK. Our vision is for everyone, no matter their role, to be able to make decisions that will help place our customers’ needs at the centre of what we do. Our priorities are to ensure that customers’ voices are heard and that we strive to improve.
The launch of the One Home Office (OHO) Blueprint has provided a significant opportunity to deliver changes and to transform the key operational organisations at the heart of the Home Office.
The blueprint structure sets out three new Missions which will shape our direction and priorities that are delivered through various Capabilities, one of which is Customer Services.
Customer Operations Support Service (COSS) is our new Directorate bringing together the support areas from across Customer Services. Through this directorate we are concentrating our efforts to put the customer at the heart of what we do. COSS is responsible for aligning customer understanding with our current operations and informing the future ambition for Customer Services.
For more information about working for the Home Office, please visit Home Office Careers website.
Job description
Threat Check Unit sits within the Immigration Shared Operations, which is part of Customer Operations Support Services (COSS). The main responsibility of the unit is to carry out in depth criminality and Home Office Checks on individuals applying under the European Settlement Scheme (EUSS) and Future Borders & Immigration System (FBIS).
- Processing tasks through the Suitability Assessment phase of the EU Settlement Scheme and Future Borders & Immigration System
- Working productively and delivering against prescribed targets to maintain Service Level Agreements
- Interrogating secure systems including Police National Computer and Home Office Systems
- Assessing criminality and adverse immigration history against scheme thresholds
- Routing cases accordingly based on outcome of Suitability Assessment, providing any relevant information to decision maker
- Escalating complex cases to Operational Support Unit
- Keeping up to date with all changes to IT systems and databases
- To work as part of a team, demonstrating awareness of Home Office policy towards Equal Opportunities, Diversity and Health and Safety
- To share knowledge and best practises with colleagues
- To actively participate in team meetings.
Person specification
Responsibilities will include but are not limited to:
- Much of the Systems and the Data that the unit handles are sensitive and confidential. The ability to work accurately, while maintaining quality and confidentiality in a high volume workstream are therefore extremely important considerations
- On-going improvements and upgrades to the wider immigration systems and processes as well as developing Policy will impact the unit in the near to long term future
- All applicants will be trained on all aspects of work and may be expected to pick up tasks from other departments within Shared Operations, but full training will always be given
- You will be required to pass and attain SC Level of Security, and Non-Police Personnel Vetting Level 3 (NPPV3) Clearance
Essential criteria
- Competent and confident using Word, Excel, PowerPoint and other Microsoft Office products
- Competent working effectively both independently and as part of a team
- Able to follow instructions accurately, meeting quality standards
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Changing and Improving
- Delivering at Pace
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
As part of the application process, you will be asked to complete:
- A personal statement (maximum 500 words)
- Provide evidence of the behaviour – Managing a Quality Service (maximum 250 words)
Further details around what this will entail are listed on the application form.
Please note your statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the Essential criteria as detailed in the job advertisement.
Sift
The statement of suitability will be scored first for all candidates. Those candidates who achieve the minimum pass score for the statement of suitability, will progress to a further sift where the lead behaviour Managing a Quality Service will be scored. These candidates will therefore receive a sift score for both elements.
Candidates who fail to meet the minimum pass score for the statement of suitability will not have their lead behaviour scored and will therefore only receive a sift score for the statement of suitability.
Interview
If you are successful at sift stage, you will be invited to an interview which will be a blended approach of strength-based questions (no preparation required) and behaviour-based questions on all the behaviours listed in the advert.
Sift and Interview dates
Sift will take place week commencing 12th June 2023.
Interviews will take place week commencing 26th June 2023.
This may change subject to business needs.
Please note - due to the COVID-19 pandemic, interviews are being carried out via Skype for Business or Microsoft TEAMS, however please note that this may change to face to face interviews should the Home Office Policy change:
- A laptop (personal or work) with a working webcam
- Good Internet access
- Skype for business or MS Teams
It is advisable to access your interview from a windows operating system laptop, desktop, phone or tablet as there is no guarantee that Microsoft Teams will work without issue on an Apple laptop, tablet or desktop.
Further information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.
Hybrid working enables employees to work partly in their workplace(s) and partly at home. As Covid-19 restrictions are lifted, a hybrid working pattern may be available, where business needs allow. Applicants can discuss what this means with the vacancy holder if they have specific questions.
A reserve list may be created for other similar roles for a period of 12 months. Selection will be in Merit Order to fill the same role or similar roles with closely matching essential criteria and Success Profile elements without further assessment.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
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Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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