Receptionist Lee-on-the-Solent, England
Job description
We are looking for a Client Care Receptionist to join a leading opticians based in Lee-On-The-Solent and Wickham. This is an outstanding opportunity to join a fantastic practice with an excellent reputation for providing the highest levels of service.
The Receptionist is the first and last person the patient sees in the practice, your welcome, appearance, and friendliness can make all the difference to the patient.
- To meet and greet patients in a friendly and efficient manner and direct them to the appropriate area.
- Deal politely and efficiently with all telephone calls into the practice, always show discretion especially when discussing anything private or sensitive with patients at the desk or on the telephone, adhering to GDPR.
- Book in patients on the practice computer system ensuring we have the correct demographic details.
- Ensure patients sign all necessary forms before leaving the practice.
- Ensure any further bookings are made for the patient before they leave the practice.
- Manage the public and reception areas and maintain these as welcoming, pleasing, tidy
and orderly areas, which is checked and maintained regularly throughout the day.
- Anticipate patients’ anxieties and answer questions as appropriate.
- Taking, recording & balancing payments.
- Liaise closely with the team throughout the day to ensure patients are seen promptly.
- Effectively deal with any complaints or queries and try and resolve any issues quickly.
- Follow all practice policies and procedures, copies of which are available from your manager
- Read and follow the Practice rules on client confidentiality.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice.
- Processing new patient registrations in a timely manner.
The successful candidate will be organised, punctual and well-presented, with excellent customer service and communication skills.
Job Types: Part-time, Permanent
Part-time hours: 20 per week with Overtime availability
Job Types: Part-time, Permanent
Part-time hours: 20 per week
Salary: Up to £11.00 per hour
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
