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receptionist Long Island-Queens

Commonpoint Queens

Full Time Long Island-Queens 50000 - 45000 USD ANNUAL Today

Job description

Job Details:

Develop and implement procedures for processing patients
- Determine and collect fees based on co-payment.
- Collect payments, prepare deposits, conciliation of deposits.
- Run collection reports.
- Confirm and maintain that all insurances are up to date.
Electronic Medical Record coordinator
- Organize and maintain medical records.
- Assign applicants account numbers in the Electronic Medical Record in accordance to the appropriate program.
Assess whether:
- Homebound vs. ambulatory.
- Therapy vs. supportive counseling.
- Determine proximity of applicant to clinics/satellite clinics.
- Assess for cultural and language needs.
- Compile intake documentation.
- Ensure that documentation compliance timelines are met.
Notify supervisors when documentation is reaching limit of compliance deadlines.
Expedite documentation by notifying supervisors and workers when documentation is out of compliance
- Upload documentation into medical record into correct categories.
- Open and close cases ensuring documentation compliance guidelines have been met.
- Oversee the Patient Portal on the EHR by ensuring that information is correct, patients are invited to and use the Portal Helping clients with using the portal when necessary.
- Accept and respond to confidential patient messages through the Portal.
- Write notes in the Electronic Health Records and send messages to staff to insure communication and compliance.
Customer Services
- Checking in patients at the front desk.
Utilizing the practice management software to sign patients into the system
- Collect and document fees.
- Act as liaison between patients and nurse practitioner and psychiatrist and communicate when patient medication refills are necessary.
- Triage patient phone calls and determine which provider needs to be contacted.
- Reduce distress in anxious patients and provide reassurance when necessary.
Office oversight
- Make sure waiting room is safe and clean.
- Observe security cameras.
- Report to maintenance any issues occurring in the facility.
- Alert staff to safety concerns regarding patients.
- Accept feedback from patients and organize patient characteristics and satisfaction surveys.
Oversee and organize transportation for patients to and from clinic
- Utilize the Electronic Medical Record to schedule, check, confirm and arrange transportation for all appointments.
- Coordinate all patient transportation: Sam Field Transportation, Medicaid transportation, Access-a-ride, cab service.
- Notify transportation services of any safety issues.
General Receptionist and Bookkeeping duties
- In addition to overseeing the entire office; knowledge and use of excel spreadsheet, accounting and word processing software, and credit card machine are necessary.