Receptionist London, England
Job description
To receive all patients and other visitors into the department in a professional, polite and friendly manner. To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information. When on reception, updates DNAs and attend patients using the Electronic patient record, and Lilie EPR systems. To enter all new patients full details onto appropriate system.
To be responsible for maintaining accurate patients demographic detail and report any duplicate patient registrations to the Reception & Administration Manager. To manage all calls efficiently and professionally within the identified performance standards. To note any change in circumstances e.g. GP contact details and addresses are entered onto EPR.
Check with the patient at every visit that all the above information is accurate Ensure that adequate supplies of registration sheets, Hello forms and appointment cards are available on all floors of the clinic at all times. Update Reception Manager of stationery needs. To accurately attend on Lilie patients as a new, follow up, reschedule or rebook based on their last visit. To accurately process all new HIV patients onto Electronic patient record under a medical number.
To ensure all referral letters are dealt with appropriately and appointments scheduled accordingly. To effectively diffuse difficult situations with patients and refer to the Reception Manager or Clinic Manager depending on location. To maintain the appointment system using the Electronic patient record and Lilie, and to make appointments or reschedule them for patients in person, by telephone and letter. To arrange and book any additional services that may be required by patients attended the clinic e.g.
transport or interpreting services. To maintain patient confidentiality at all times, keeping patients information private and only allowing access to it by authorised staff. To receive and register new emergency patients, when authorized, who attend walk in clinics, rapid review clinic. To work a flexible Rota system for the Service, including reception cover and appointments line cover and late clinics.
Where appropriate to enter any other relevant data on to the computer system. Undertake other administration and reception duties at the discretion of the Clinic Manager. Contribute to Service development of the HIV/GUM Directorate e.g. being involved in multi-disciplinary audit/development groups.
Paper documentation to be scanned on a daily basis to Lilie and Evolve and according to directorate policy.. Please see attached job description and person specification to this advert for further details.
