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Chelsea & Westminster NHS Foundation Trust (10 Hammersmith Broadway Site)

An exciting opportunity has arisen for a Receptionist to join the HIV and GUM team at 10 Hammersmith Broadway.

We are looking for a highly motivated and enthusiastic Receptionist to provide a patient focused service for administrative areas within the HIV/GUM directorate, maintaining a welcoming and pleasant environment for patients.

• They will ensure that all patient data is entered into the EPR in a timely and accurate manner.
• This will include close liaison with the multidisciplinary team of Medical staff, Health Advisers, as well as other Trust wards and departments to ensure continuity of patient care.
• Providing professional cover for reception desks and appointments line according to rota.

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for – our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.

• To receive all patients and other visitors into the department in a professional, polite and friendly manner.
• To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information.
• When on reception, updates DNA’s and attend patients using the Electronic patient record, and Lilie EPR systems.
• To enter all new patients’ full details onto appropriate system.
• To be responsible for maintaining accurate patients’ demographic detail and report any duplicate patient registrations to the Reception & Administration Manager.
• To manage all calls efficiently and professionally within the identified performance standards.
• To note any change in circumstances e.g. GP contact details and addresses are entered onto EPR. Check with the patient at every visit that all the above information is accurate
• Ensure that adequate supplies of registration sheets, Hello forms and appointment cards are available on all floors of the clinic at all times. Update Reception Manager of stationery needs.
• To accurately attend on Lilie patients as a new, follow up, reschedule or rebook based on their last visit.
• To accurately process all new HIV patients onto Electronic patient record under a medical number.
• To ensure all referral letters are dealt with appropriately and appointments scheduled accordingly.
• To effectively diffuse difficult situations with patients and refer to the Reception Manager or Clinic Manager depending on location.
• To maintain the appointment system using the Electronic patient record and Lilie, and to make appointments or reschedule them for patients in person, by telephone and letter.
• To arrange and book any additional services that may be required by patients attended the clinic e.g. transport or interpreting services.
• To maintain patient confidentiality at all times, keeping patients’ information private and only allowing access to it by authorised staff.
• To receive and register new emergency patients, when authorized, who attend ‘walk in’ clinics, rapid review clinic.
• To work a flexible Rota system for the Service, including reception cover and appointments line cover and late clinics.
• Where appropriate to enter any other relevant data on to the computer system.
• Undertake other administration and reception duties at the discretion of the Clinic Manager.
• Contribute to Service development of the HIV/GUM Directorate e.g. being involved in multi-disciplinary audit/development groups.
• Paper documentation to be scanned on a daily basis to Lilie and Evolve and according to directorate policy..

Please see attached job description and person specification to this advert for further details.