receptionist Manchester, England
Job description
RECEPTION SHIFT LEADER
Brand
Crowne Plaza
Contract
40 hours per week (FT)
Work location
Shudehill, Manchester
What you’ll be doing!
We’re looking for an ambitious, hardworking professional who loves to provide exceptional customer service alongside making sure all required shift paperwork is not neglected. The successful candidate will be responsible for supervising both Reception & Concierge staff on duty, and needs to be able to communicate effectively with other departments to ensure the smooth day-to-day running of the business. The ideal applicant should be capable of working productively within a team and on their own to complete various functions such as allocating rooms according to traces, actioning guest requests and preferences, identifying potential upsell possibilities, ensuring IHG members are allocated preferred rooms, running financial reports, preparing meeting agendas & contributing positively, liaising with various departments to ensure all relevant information is passed on and acknowledged, dealing with complaints & enquiries, ensuring all ad-hoc duties are completed in a timely manner, and that the team is working according to company and departmental standards at all times.
Who you’ll be working for!
Crowne Plaza Manchester City Centre opened its doors in 2008 and has been wowing our guests since then. Perfectly situated in the heart of Manchester in the trendy Northern Quarter, Victoria and Piccadilly Stations and Shudehill Tram and Bus Interchange are all within a short walking distance of this stunning city centre hotel. With the Manchester Arena, The Printworks and the Manchester Arndale centre on our doorstep we attract guests from all over the world for lots of different reasons With 228 bedrooms, a gym, meetings rooms and our cosy and inviting glasshouse bar and restaurant we really are a spectacular place to start your Centre Island career journey.
At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
Our Values
At Centre Island you’ll be joining a growing family of 9 hotels with over 800 employees. At Centre Island whether you’re working at our branded IHG hotels and we deliver the brand with Centre Island Values. All our employees are engaged &, enthusiastic with a Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
- Act with INTEGRITY and CARE
- Be ENGAGED with customers and colleagues alike
- Have PASSION and take OWNERSHIP in everything they do
- Strive to be CREATIVE to continuously improve
What we offer you!
- 28 Days holiday increasing to 33 days after your 5th year of service
- full uniform provided
- Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes
- Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work
- Training & Development and the opportunity to work with a fast paced, customer-focused company
Job Profile
Main Duties and Responsibilities:
- Checking guests in & out promptly and courteously
- Allocating rooms according to traces, preferences & profile notes
- Allocating IHG RC members & VIP’s, ensuring selected rooms are communicated to relevant departments
- Taking ownership of all guest requests via phone calls and face to face
- Supporting the front office team on duty, making sure team members are delivering the required standards
- Placing & accepting change orders, liaising with the Finance department as required
- Attend all required meetings, ensuring clear, positive and professional communication
- Ensure all complaints and feedback are dealt with and passed to the Guest Relations Manager for follow up
- Ensure sufficient training is provided to the team and that training trackers are maintained
- Support the Reception Manager and Assistant Reception Manager with any duties that may arise
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests!
Job Types: Full-time, Permanent
Salary: £23,920.00 per year
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Work Location: In person
