receptionist Cicero, NY
Job description
Who is Chapter?
We are a medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to everybody.
We are a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.
Our Value Proposition:
Chapter Aesthetics is a leading medical aesthetic studio providing evidence-based, non-surgical and cosmetic treatments for people who want to live in the "wow." We focus on helping guests define their goals, customize their plans, start their journeys, and finally, love their results. Our values are our inspirational guide in continuing to deliver on our people-first promise, paying them well and working together to solve tough problems. If you're ready to start your next chapter, where opportunities become possibilities to shine, let's chat!
In this Role:
The Med Spa Receptionist is a crucial member of the Chapter team. This position is responsible for: Delighting guests with exceptional customer service; answering the phone with a smile and completing all reservations with 100% accuracy; ensuring efficient guest flow through the Clinic; having up-to-date knowledge about Chapter products and services; educating guests about Chapter products, services, and policies. This position is pivotal in achieving guest satisfaction, retention and word-of-mouth referrals, and will have a significant impact on the ongoing success of Chapter.
What will you do as a Med Spa Receptionist?
Deliver a Chapter memorable welcome for all guests entering the studio
Answer the phones and complete guests requests with friendliness, accuracy and enthusiasm
Master service and retail product knowledge in order to be a trusted resource for guests
Deliver a memorable checkout experience for guests
Assist with local marketing events as needed
Participate in lead generation activities
Deliver on Chapter's purpose of sparking joy by creating a WOW in all interactions
Promote new areas/services to guests in order to accomplish team and individual sales goals
Promote membership conversion by effectively communicating benefits, encouraging new sales, and participating in retention tactics
Support Chapter culture standards
Maintain an exceptional facility appearance
What will you bring as a Med Spa Receptionist?
High school diploma or equivalent required
A minimum of one year customer service experience; sales and or administration experience is preferred
Superior interpersonal and customer service skills
Knowledge of modern office procedures and methods including telephone communications, computer systems, and record-keeping
But wait, there's more!
As a people first organization, your health and well-being is important here at Chapter. So, we offer to all our employees:
Position-specific, hands-on training, through our very own Chapter University
On-site team atmosphere and supportive culture
Monthly bonus opportunity
Discounted treatments and products
Full Medical benefits, including dental discount
401k plan with generous match
Paid Time-off & holidays
Work-life balance
Career advancement opportunities
Did you know that women and minorities are less likely to apply to a position if they don't match 100% of the job qualifications? Don't let that be the reason you miss out on this opportunity! We encourage you to apply anyway. Don't count yourself out!
Chapter is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
