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Job description

Great Place to Work Certified!:
#BestWorkplaces:
#GPTWCertified:
Sunday/Monday 7am-3:30pm:
$17.00-$19.00 per hour

Carlton Senior Living is looking for exceptional candidates to help our senior residents live their lives to the fullest. At Carlton, we believe that offering love, honor and care to our associates, translates to their love, honor and care for our residents and their families. If you have experience working in the customer service industry and enjoy working in a fast-paced, welcoming environment, we would love to meet you!

Skills required to successfully perform the duties of our Receptionist:

• Provide an exemplary first impression to residents, family members, associates and customers while providing these individuals with the correct information, direction and/or resource.
• Answer all inquiries in a professional, clear, courteous and energetic manner.
• Perform duties thoroughly and timely while maintaining a high level of customer service (duties may include, but are not limited to: answering and directing phone calls, monitoring resident emergency call lights, reminding residents of upcoming activities or appointments, organizing and maintaining resident records, supporting the sales and marketing team; etc).
• Act as a resource with regard to events and programs being conducted within the community and arranges for lunch or dinner guests, as well as guests of residents who may be staying in the community.
• Acts as a resource and problem solver for current residents, guests, family, and staff. In this capacity, a high level of customer satisfaction skills are important.
• Answer telephone calls and direct calls. Take accurate messages.
• Read and route incoming mail. Locate and attache appropriate files to correspondence to be answered by the employer.
• Receives payments for services and records them in a computer or ledger.
• Arrange for required equipment maintenance.
• Organize and maintain resident files, correspondence, and other records.
• Under direction from the Associate Director or Executive Director, coordinates with the Activities Team with regard to events taking place within the community and supports the Marketing team by helping with promotions, residents communications, and assembly of any printed information.
• Stays apprised of upcoming events, programs, or celebrations in order to inform and encourage residents and visitors to attend or participate. Is able to make reservations and arrangements as necessary.
• Maintains the Front Desk area in a neat and orderly fashion.
• Dress appropriately per company standards for professional front desk presentation.
• Monitors emergency call lights and alarms, and responds appropriately.
• Follow company protocol in response to resident-related health and safety issues.
• Have an appreciation and understanding of the senior population.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel; and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT:
The noise level in the work environment is usually moderate.

Other requirements of our Receptionist include:

• Passing a DOJ background clearance, receiving a health screening, and obtaining a negative TB test (all provided by the community).
• Minimum high school diploma or GED, or equivalent experience.

Benefits of Carlton Senior Living Associates for eligible employees include:

• Live, paid training programs
• Self-driven raise programs
• Vacation time and holiday pay
• Medical, Dental, Vision, Life and Long-Term Disability Insurance
• Tuition and Fitness Reimbursement
• 401K retirement savings plans
• And more…!