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Job description

We are currently looking for a highly motivated receptionist to provide a first class patient focused service within our Pre-Operative Assessment Clinic.

If you have proven organisational and excellent communication skills, work hard under pressure and as part of a team then we would like to hear from you.

We are looking for an individual who will share the core values of Cardiff and Vale University Health Board:

• We care about the people we serve and the people we work with;
• We trust one another;
• We respect each other;
• We take personal responsibility;
• We treat people with kindness;
• We act with integrity

Main duties consist of being the first point of contact for the service via our Reception area. This will include both meeting and greeting people accessing the service for their outpatient appointments and via the telephone, as well as liaising with a range of multi-disciplinary professionals.

You will be required to manage a busy telephone system and input/process HSQ/surgical referrals that are sent into the service from other departments and brought to clinic following an outpatient appointment by patients . Also ensuring that the clinic's appointments are booked ensuring clinics are fully utilised. You will also be required to provide admin support to other areas of service and action any administrative tasks that are sent in daily to the Pre-Operative Assessment Team.

Team work and flexibility to the role is paramount as POAC is and continues to be an evolving service.

Our values guide the way we work and the way we behave with others. Post holders will be expected at all times to behave in accordance with our values demonstrating commitment to the delivery of high quality services to patients.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Cardiff and Vale University Health Boardis one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

1. Providing a reception service for POAC and undertaking clerical duties as required.
2. To answer all telephone calls in a timely manner, dealing with the requests of the caller and directing them to the most appropriate areas of the unit, politely and effectively.
3. To be responsible for notifying patients when operation lists are cancelled.
4. To be responsible for taking patient cancellations regarding Pre-Operative assessment appointments and Anaesthetic clinics and action them on the IT systems.
5. To meet and greet patients politely that arrive for pre assessment, Anaesthetic appointments and surgery within the unit.
6. To check patient demographics details on PMS and obtaining the correct information and amend if necessary on both systems.
7. To assist those patients who have difficulty in completing health questionnaires required for Pre-Operative assessment.
8. Responsible for photocopying requirements as and when requested. Ensuring that the supply of patient E-Ido leaflets is well stocked and replenished as and when required.
9. To ensure that post delivered is distributed to the addressee
10. Uniform is provided and must be worn correctly and appropriately as per uniform policy.
11. To book/ cancel Pre-Operative assessment appointments and ensure that all the appointment are recorded on PMS. Patient are to be added to the Waiting List if this had not already been completed to ensure traceability..
12. Ensure all relevant paperwork is completed in advance of the patient’s appointments.
13. To take patients in wheelchairs to the discharge lounge in concourse as and when required.
14. Answering telephone queries, dealing with them if appropriate and ensuring that messages are given to other staff to deal with.
15. Updating information involved in admitting, discharging and transferring of patients to and from the clinic with the use of PMS.

Other duties commensurate with the band as requested by the assistant directorate manager/service manager and clinical leader of the clinic.