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Job description

DENTAL RECEPTIONIST JOB DESCRIPTION

General Purpose

Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.

Main Job Tasks, Duties and Responsibilities

• greet patients
• register new patients according to established surgery protocols
• assist patients to complete all necessary forms and documentation
• verify and update patient information
• inform patients of dental office procedures and policy
• move patients through appointments as scheduled
• enter all relevant patient information into data system
• maintain and manage patient records in compliance with privacy and security regulations
• answer and manage incoming calls
• respond and comply to requests for information
• schedule patient appointments
• confirm upcoming appointments and recalls according to surgery protocol
• check daily appointment schedule
• arrange patient charts for next day appointments
• fill in cancellations and no-shows
• organize referrals to other medical specialists
• dispatch lab work appropriately
• check lab work and bring patient in for the delivery of the same.
• collect and receipt payments from patients at time of treatment
• inform patients of financial treatment plan options
• arrange payment schedule with patients
• prepare and mail billing statements
• prepare claim forms for dental insurance
• arrange supporting documents for insurance claims
• sort and distribute incoming and outgoing post
• monitor and maintain inventory of dental office supplies
• update patient education materials
• maintain a professional reception area
• should be happy to support trainee receptionist.
• safeguard patient privacy and confidentiality
• Managing waste contract.
• Monitoring safety alerts and actioning them if needed.
• downloading and maintaining record of sterilisation .

Education and Experience

• general education degree or high school diploma
• knowledge of dental terminology, procedures and diagnosis
• knowledge of computer and relevant software applications
• knowledge of general administrative and clerical procedures
• working knowledge of dental insurance
• Using the Software of excellence

Key Competencies and Skills

• communication skills
• information collection and management
• planning and organizing
• accuracy
• customer service skills
• team work
• initiative
• adaptability
• confidentiality
• Knowledge of infection control
• Decontamination of surgical equipment.

Job Type: Full-time

Salary: £11.50-£11.88 per hour

Benefits:

• Company events
• Employee mentoring programme
• Flexitime
• Paid volunteer time
• Sick pay

Schedule:

• Flexitime
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Loyalty bonus
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Stoke-On-Trent: reliably commute or plan to relocate before starting work (required)

Experience:

• reception and decontamination: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: (Reception and Decontamination) Lead.
Expected start date: 01/09/2023