
Receptionist United Kingdom
Job description
Key Responsibilities
- Take ownership for all reception services, ensuring the highest quality standards of delivery and presentation at all times
- Check meeting rooms are clear and ready to be used, reporting any issues to office management
- Welcome all visitors and ensure they are dealt with professionally and promptly
- Ensure all incoming calls are answered and dealt with promptly and professionally
- Take ownership for each and every call
- Take detailed messages where required
- Screen all sales calls
- Have complete oversight of meeting room calendars
- Review all meeting room calendars for the week ahead, paying particular attention to bookings for that day and the following day
- Ensure there are no overlapping bookings
- Administrative Tasks
- Keep on top of any invoices that need to be processed and ensure that the correct procurement procedure is adhered to in a timely manner
- Ensure that record keeping is consistent and up to date at all times (e.g. fire tests, visitor sheets, staff parking database etc)
- Carry out any data entry exercises required for our immediate team
- Maintain and oversee visitor sign in system
- Email Correspondence
- Respond to all incoming mail within 24 hours, using initiative to prioritise most urgent requests first
- Ensure emails are formatted correctly, addressing the reader and signing off correctly
- Post/Deliveries/Couriers
- Ensure that all post is correctly distributed in a timely manner
- Frank post every day ready for Royal Mail collection
- Book and manage couriers ensuring we are using the most cost efficient options
- Reception Cover
- When leaving the desk for lunch/break ensure that a proper handover is carried out. This includes advising of any visitors to be expected, any visitors currently in reception, and any expected deliveries
- Organise and lead scheduled PA/Admin meetings to discuss and review new initiatives, upcoming events, and current processes
- Regularly update company phone list and reception manual with ongoing changes
- Liaise with Employee Development Coordinator to ensure updates have been made for any new joiners and/or leavers
- Check and replenish stock of consumables in the office
- Check that we have enough breakfast in stock and place orders accordingly
- Check that there is enough franking labels, envelopes, franking toner and place orders accordingly
- Place stationery orders in the absence of the Office Coordinator
Skills, Knowledge and Expertise
- Solid experience working in a reception or front-of-house role for a large corporate organisation
- Extensive experience in a customer service oriented role, particularly in dealing with people both over the phone and face-to-face
- Strong administrative experience including proficiency in using the full Microsoft Office Suite
Person Specification
- Proactive, self-driven, results-oriented with a positive outlook
- Punctual and time conscious
- Keen to deliver exceptional customer service
- Proactive, flexible and reliable
- Credible, and comfortable in dealing with a wide variety of stakeholders
- Reliable, tolerant, and determined
- Team player & able to work independently with minimal intervention from others
- Empathic communicator, able to see things from the other person's point of view
- Well-presented and business like
About Berkeley Group
We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all of our stakeholders.
