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receptionist Bristol, England

Avon and Wiltshire Mental Health Partnership NHS Trust

Full Time Bristol, England 24336 - 22816 GBP ANNUAL Today

Job description

This is a 09:00-17:00 Reception role based at Petherton Resource Centre.

We are looking for a confident and robust individual to perform an essential role in what can be a pressured environment as a central point of contact, dealing with incoming calls, meet and greet services users, visitors and staff. Operation of the computer based room bookings system and building management related activities such as retention of compliance.

The role will provide a central point for the site as well as provision of front of house reception duties. You will be dealing directly with members of the public, carers, services user and their families as well as staff.

We are looking for excellent communication and organisation skills together with a confident and pleasant telephone manner. Attention to detail and the ability to multitask under pressure are vital in this often busy role.

Administration tasks included with the role require PC Skills, including Microsoft Office suite. Previous experience of working in a reception environment is required, however full training can be provided.

The role will suit an enthusiastic 'can-do' person and a keen team player, some understanding of mental healthcare service provision is desirable.

The ability to drive and have access to your own vehicle is desirable.

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and across the county of Wiltshire.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

First point of contact for phone calls into the location, transferring calls, taking accurate messages and escalating as appropriate.

Meeting and greeting patients and visitors.

Advising clinicians when their patients have arrived.

Room bookings.

Making sure the clinic rooms have everything they need.

Signing for deliveries.

Reporting building defects.