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Job duties:

• Maintain an accurate resident census by resident name and room number, list of emergency telephone numbers, reference telephone numbers, list of key personnel numbers and list of medical staff telephone numbers

• Follow verbal and written instructions

• Communicate effectively on the telephone and in person

• Be neat, clean and appropriately dressed to present an appearance acceptable to residents and the public

• Receive, sort and distribute mail accurately and timely

• Handle emergency situations in a calm, effective manner. Follow fire and disaster procedures during a drill and actual occurrence

• Screen and direct all incoming calls appropriately

• Handle all correspondence assigned

• Accept assigned duties in a cooperative manner. Perform other related duties as directed by his/her supervisor in an effective, timely and professional manner.