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Job description

15 hours a week - Thursday and Friday 8am - 16.00pm

To provide high level clerical and administrative support, serving as the first point of contact for patients, members of the public and visitors to the Leicester Biomedical Research Centre- Cardiovascular Theme.

The successful candidate will work in the Transitional Medicine Facility (TMF) within the BRC CV, to ensure the effective scheduling of patients and staff using the facility, and the delivery of the highest standards of customer care. This post is a fixed term contract initially for 12 months.

• To be the first friendly and courteous point of contact for all patients and visitors to the Unit.
• To answer telephone calls in a timely and professional manner, directing enquires to the appropriate person/s as necessary.
• To liaise with research teams and the BRC CV Manager regarding clinic room bookings in the Transitional Medicine Facility (TMF).
• To use the online booking system for all BRC CV meeting rooms and clinical facilities, plus resolving any booking clashes.
• To take responsibility for and prioritising own workload.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:
We focus on what matters most
We treat others how we would like to be treated
We are passionate and creative in our work
We do what we say we are going to do
We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust (leicestershospitals.nhs.uk)

The appointee will work within a multidisciplinary team. They will have a close working relationship with the Research Nurses, the BRC CV Senior administrator and the BRC CV Manager.