Receptionist/Administrator Norwich, England
Job description
What We Offer:
Full Time 37.5 hours per week (Monday – Friday)
Salary £21,429 per annum
Location: Sale Road, Heartsease, Norwich, NR7 9TP
Annual leave entitlement of 26 days.
Benefits: Pension, Online Discounts Portal, Blue Light Discount Card, Financial advice, Long Service Awards, Health & Wellbeing Program, Personal Development and Job Specific Training.
The Service
The Mind Recovery Centre will offer 1:1 space in a calm and safe environment in line with Psychologically Informed Environment principles. Supporting the delivery of the Norfolk and Waveney Mind trained Managing Emotions Personality Disorder Service Team. To provide an informal, non-medical recovery focussed emotional support for people with a diagnosis of, or traits of, borderline personality disorder (BPD) or emotionally unstable personality disorder (EUPD).
The service will be tailored to meet the individuals need, this could include a placement on a one day a week, weekly course which incorporates psycho-educational workshops or 1:1 session (6-8 sessions) or a combination of both. To provide bookable 1:1 support across our 5 Norfolk and Waveney Mind REST Hubs.
This relaxed and non-medical environment is facilitated by Recovery staff and provides an opportunity for people to develop social skills and build connections with others with similar experiences. This helps to reduce isolation.
The Role
The Receptionist is the first member of the team a person accessing the Recovery Centre will meet. They are responsible for creating and nurturing a calm, friendly and supportive environment in the Reception area. They will be meeting people who are accessing support, staff and other professionals as well as general members of the public. Importantly they will also be responsible for triaging calls into the Recovery Centre and ascertaining the most appropriate support to be provided to clients wanting to access the service. They will also be responsible for various administrative duties to support the service.
What We Are Looking For
Personal lived experience and/or experience working with people with a diagnosis of Borderline Personality Disorder or traits of a Personality Disorder.
Experience of working within a busy administration role
An understanding of mental health and mental health services in the local area
Experience of creating a welcoming atmosphere and signposting people accessing services.
Experience of telephone/in person and the ability to triage and request suitable support from the team.
Proficiency in the use of ICT applications/packages including Microsoft Office 365 packages.
We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview dates to be confirmed
Job Type: Full-time
Salary: £21,429.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: NWM/310
