Receptionist/Administrator Hayes, England
Job description
- Key Accountabilities *
Performance
· Take ownership of the daily and weekly tasks to be completed by the reception team
· Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products
· Conduct regular system reviews to identify and action issues around debt, open courses, DNAs
People
· Build and nurture great working relationships with the Clinical team
· Be actively involved in the smooth running of the practice by working well with your practice team · Share your knowledge and experience with team members and undertake any suitable training to enhance your job role
Process
· Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
· Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
· Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
· Always adhere to mydentist policies and procedures
Patients
· Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
· Accurately update and protect patient information including on the patient electronic database
· Book next appointments before the patient leaves and action reminders including courtesy calls
- Key Performance Indicators *
Performance
· Achievement of Oral Health Products target
· Smile checker completion
· Debt in line with practice target
· Open courses in line with practice target
People
· Attendance and timekeeping meets required standards
· Engagement with GPTW and Your Voice activities
Process
· Maintain SMART diaries
· Adherence to cash management procedures
· Daily EDI and claims management
· Issuing of Patient recalls
Patients
· Friends and family response rates meet contract requirement
· NPS and friends and family score at Practice level (meets practice targets) · Telephone answering meets practice target
· Daily updating contact information for failed SMS / E-mail patient communications · DNAs in line with practice target
Person Specification
· Caring and compassionate
· Excellent interpersonal skills including a professional and welcoming telephone manner
· Excellent organisational skills in order to manage multiple tasks and process timelines
· Demonstrates flexibility
· Able to build strong relationships with the Practice team
· Excellent verbal and written communication skills
· Willingness to learn about all products and services offered
· Ability to use IT and operate a computer based systems, experience of using R4 desired
Job Type: Full-time
Salary: Up to £11.50 per hour
Benefits:
- Childcare
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Store discount
- Wellness programme
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: One location
