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Receptionist/Administrator

Citi Health Centre, Canary Wharf, London, E14 5LB

Permanent

£9,200 per annum

Part time, 2 Days per week (Tuesday & Thursdays)

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.

No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

In this role you’ll ensure that customers and visitors have the necessary information prior to their visit to the centre and to offer an outstanding customer service to all attending the centre. You’ll be responsible for co-ordinating the flow of customers through the department, ensuring front of house security and Health and Safety.

What you’ll do:

• Full reception duties, arriving/and cancelling customers on instant booking system, checking customers details are correct, handing out required paperwork for appointments, end of day duties, printing daysheets, banking process, sorting results sheets, packing and sending samples, drug screen lists and filing.
• Assisting health care colleagues team with any queries and ensuring that the customer notes are available prior to the commencement of their appointment
• Monitoring levels of stock and stationery and maintaining an accurate filling system
• Offering outstanding face to face customer service
• Liaising with clinical colleagues to ensure a smooth and professional handover of client
• Handling formal customer complaints in a timely and empathetic manner

What you’ll bring:

• Exceptional front of house customer service and reception skills
• Good administration skills
• Keen eye for detail
• Comprehensive IT Skills
• Strong interpersonal and communication skills

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

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