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Job description

At MPFT we pride ourselves on staff wellbeing and development and can we offer you:

• Our SOOTHE resources - supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent.
• Counselling support and lifestyle information with advice on a variety of personal matters
• “In our Gift” providing a platform for your voice to be heard to inform change
• The opportunity to purchase additional annual leave
• Opportunities for flexible working (depending on the role)
• Career development opportunities and coaching plus access to in house training programs
• Innovative research training program entitled STARS (Supporting the advancement of Research Skills)
• Child Care Vouchers Scheme
• Recognition and engagement through our staff LOVE awards, LOVE long service awards and Staff Engagement Surveys
• NHS discounts available via the Blue Card and Red Guava schemes

The administration role works alongside an established team taking all the calls and referrals that come through our Care Coordination Centre. The centre is operational 7 days a week excluding Band Holidays, the shifts comprise of 8-4 and 10-6 at a weekend its 08:30 -1 6:30 The customer Contact Centre is based at Anglesey House, Anglesey Road (central Burton) and is co-located with many of the clinical services it supports which makes for a great working environment.

Full, part time and weekend hours considered. (If you wish to just work weekends, this will also be considered.)

Please contact [email protected], if you wish to discuss hours.

A local induction is provided as well as our Organisation induction.

Midlands Partnership NHS Foundation Trust is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.

We pride ourselves on the services provided to support with the well-being of all of our employees both physically and mentally and offer counselling support and lifestyle information. Opportunities for flexible working are also available depending on the role.

We encourage career development provided by in house training programs and coaching support.

Demonstrating our strong commitment to equality, diversity and inclusion, and in context of our objective aligned to the growth of diversity across the workforce; we are particularly seeking applications from individuals who may be from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.

You must have excellent communication and interpersonal skills as you will be dealing with a variety of patients and partner organisations. As the initial point of contact representing our exceptional services within East Staffordshire, it is important that you have a friendly and approachable manner with excellent call handling skills.

The role involves:

• Handling inbound calls from members of the public and healthcare professionals.
• Obtaining and inputting accurate information from the caller on to the EMIS system and relay this information to the appropriate services.
• Responsible for maintenance of computerised referrals.
• Booking clinics
• Working along side our experienced clinicians
• Ensuring a high level of customer care.