Rail Replacement Coordinators - Nationwide Oxford, England
Job description
Arriva UK Trains is part of the Arriva Group, which is owned by Deutsche Bahn. Arriva is a leading pan-European public transport operator with 54,500 employees and operations in 14 European countries. Arriva runs a range of transport services including buses, trains, coaches, waterbuses and airport-related transport services, and bus and coach distribution.
We are looking to recruit to expand our team of highly passionate, customer focused and engaging people who can facilitate the process of running a smooth and safe rail replacement operation. You will work from a variety of key train stations, providing support to road transport operators and information to our passengers to ensure the operation runs exactly as planned.
This role is a zero hour contract position, meaning there are no set hours, allowing you the flexibility to choose how often you work. You will be able select when you are available, and shift will be assigned to you with a weeks notice.
General management of the pre-planned and emergency road transport and overseeing the replacement rail service for our customers
Ensure drivers and vehicles meet our required standard
Ensure journeys arrive and depart on time
Ensure connections with appropriate train services
Attempt to ensure that passengers are on the right vehicles
Adjust the replacement service to take into account any changes in circumstances (i.e. Delays to train services, traffic delays, roadworks, accidents etc.)
Assist with any failures in the delivery of the operation with the support of our Control team with the appropriate and sensible use of standby vehicles. Adjustment of the service, where appropriate, to assist in maintaining high levels of punctuality.
Ensure a smooth train - bus - train transition process for our passengers
Provide information and assistance to passengers, where required
Help maintain a safe transfer and pick up/set down area for the customer
Undertake passenger counts
Communicate all problems likely to affect passengers to the relevant TOC control centre and work with the control staff to overcome any problems
Act as the key point of contact with station staff in relation to the replacement service
Record all service incidents, escalating where appropriate, and providing thorough feedback within 48 hours to the Coordination Team after your shift
We are looking for individuals that are able to work flexibly, are keen to learn new skills and have great customer service.
At Arriva we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
Our benefits include:
- Ultimate flexibility – pick and choose when you work, where you work
- Travel – You will have the ability to travel to different parts of the region/country depending on operational needs
- Competitive salary and range of other benefits and allowances
- Great opportunity to progress your career in a fast paced, forward thinking and innovative organisation
- Paid holiday accrual
- Contributory pension scheme
- Access to Arriva’s employee assistance programme
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..
