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Job Title: Radio QC Technician

Education: ONC IT/Electronics or equivalent

Salary: £20K - £25K

Benefits: Medical Cash Plan | Life Assurance | Discounted Gym Membership and more

The role of the Radio QC Technician is fundamentally to ensure the correct programming of customers communications equipment and carry out diagnostic repairs were required.

Responsibilities:

Technical

• To program customer radios ensuring they have the correct information.
• Liaise with customers in respect of maintenance / technical issues.
• Liaise with other departments i.e. Sales, Engineering & Stores in relation to customer orders.
• Ensure customer records are accurately recorded and maintained.
• Carry out full diagnostic test of Telecommunication equipment by utilizing the bench test sets.
• Ensure radios are full repaired down to component level.
• Aid the Hire department as and when required.
• Embrace change and provide constructive ideas for improving service, working methods and environment.
• Any other reasonable duties and responsibilities considered appropriate by the management of the company.

Customer Support

• Provide pre-sales and post sales product support as appropriate
• Effectively manage QC SOP’s and tickets, ensure tickets are raised in CRM and updated accordingly.

Health and Safety

• A good understanding of Health and Safety procedure and the ability to follow instructions.

Key Outcomes:

• Successfully deliver an outstanding service to all Avoira customers

Skills & Experience:

Essential:

• At least 5 years’ experience in electronics / IT or experience in a similar environment
• Attention to detail and the ability to meet deadlines and service standards
• Ability to be flexible
• Ability to work as part of a team, also display high degree of autonomy
• Good organisational and planning skills
• Good written and verbal communications skills.

Desirable:

• ONC IT/Electronics or equivalent.
• Experience of PMR/DMR is not essential as full training will be provided.
• Experience of working to SLA’s.
• A full UK driving licence.

Job Types: Full-time, Permanent

Salary: £20,000.00-£25,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bury: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have a at least 5 years experience in electronics/IT or experience in a similar environment?

Work Location: In person

Reference ID: VA12