Raceday Steward - Lawns Team Ascot, England
Job description
ABOUT THE RACECOURSE:
Ascot Racecourse is horse racing's most iconic venue, with the Royal Meeting the world's most famous and watched festival. Royal Ascot broadcast to over 200 countries with audiences in the many millions, has a history spanning over 300 years and is the cornerstone of the British social scene. Its unique blend of top-class racing, fashion, fine dining, pageantry and glamour make it a place Like Nowhere Else. With other stunning racedays and a year-round calendar of events to support, Ascot is a flourishing business and a fantastic place to develop your career.
Ascot hosts around 600,000 racegoers a year across 26 race days, 300,000 of whom come to the five days of Royal Ascot. Royal Ascot capacity can reach an attendance of 75,000 on a day. Ascots conference and events business welcomes a further 200,000 guests a year outside racing.
Our values of Elegant, Uplifting and Original are at the heart of everything we do. We are currently inviting applications from individuals who can display these when providing excellent customer service, ensuring a memorable experience for every guest.
WHAT WE ARE LOOKING FOR:
As part of our Lawns Stewarding Team, you will be working outside in the heart of the race day to ensure our guests have an enjoyable and safe experience visiting Ascot Racecourse.
The successful candidates will have a passion for delivering excellent customer service and enjoy interacting with our guests and assisting them with any queries or assistance they may need.
What will the role involve?
- Customer service
- Answering guest queries
- Monitoring access and egress points
- Providing information and directions to guests
- Reporting any suspicious behaviour
- Reporting any accidents or incidents via radios
- Standing for long periods of time during the day
- Working an 8-hour shift per day as a minimum
- Work up to 26 race days per year
- Undertake training and e-learning courses as required
What skills are needed in the role?
- Have a willingness to deliver exceptional customer service to our guests
- Have excellent interpersonal skills
- Be a team player
- Have excellent communication skills
- Have a flexible working attitude
- Be reliable and responsible
- Have a can-do attitude
- Be calm under pressure
- Be able to adapt to changing situations quickly
- Be happy to work outdoors in all conditions if needed
- Be of smart appearance at all times (uniform provided)
- Be able to work on your own and as part of a team
- Have a willingness to learn
- Comfortable using a radio to speak with colleagues
QUALIFICATIONS:
Desirable Level 2 Certificate in Spectator Safety or Level 2 Award in Understanding Stewarding at Spectator Events
WHAT WE OFFER:
The opportunity to be a part of 'a place like nowhere else' and be part of our customer service team. Daily lunch will be provided and we will be paying £13.40 per hour (inclusive of holiday pay).
If this sounds like the role for you, we would love to hear from you!
CLOSING DATE:
The closing date for this vacancy is 15th March 2023. We reserve the right to close this vacancy early should a suitable candidate be identified.
INTERVIEW PROCESS:
We will be inviting successful shortlisted candidates to attend an Interview Assessment Centre on the 29th March 2023.
As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective colleagues. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from all backgrounds to apply.
