Duties and Responsibilities:

• Independently provide specialized support to quality improvement-focused projects and related partners.
• Develop and facilitate customized quality improvement training and provide one-on-one team coaching tailored to client and partner needs.
• Develop materials to support quality improvement learning collaboratives, facilitate collaborative learning sessions and activities, and provide tailored coaching to participating teams.
• Apply equity-focused assessment, planning, facilitation, quality improvement, and other frameworks within community-based settings from start-up to closeout, including project design, implementation, ongoing reporting, final reporting, and dissemination.
• Translate standards, methods, and frameworks into actionable presentations and tools to facilitate implementation for public health agencies.
• Support clients and partners in designing engagement strategies for improvement focused efforts that are inclusive and meaningful.
• Design and implement data collection activities that support planning and improvement efforts and center equity. This includes developing measures, designing basic data collection plans/protocols/instruments, compiling basic data, and accessing existing public health data.
• Organize data and other sources of information to support making meaning, centering equity, identifying needs and assets, assessing opportunities for improvement, and identifying priorities.
• Facilitate the develop action plans that are collaborative in nature and focus on achieving equity.
• Independently prepare and review project-related documents, trainings, reports, and other written materials as needed.
• Support all projects in a dynamic, responsive manner.

• Lead the development, design, and creation of processes and products that support our community partners in implementing community-engaged quality improvement and planning processes.
• Tailor processes based on the community context and needs of partners.
• Independently plan and lead meetings, presentations, and facilitation activities, as appropriate.
• Provide project collaborators and community partners personalized training, coaching, and technical support in public health improvement methods.
• Exercise professionalism, skill, and comfort in interfacing with community partners, clients, and potential clients/partners.

• Remain current on emerging best and promising practices in quality improvement and other modes of public health systems improvement.
• Identify community/public health system needs and identify promising solutions at the system, agency, program, and practice level.

• Maintain MPHI-required internal training requirements.
• Participate in company strategic planning and marketing initiatives to represent the Center as needed.
• Understand and uphold MPHI’s Core Values of Servant Leadership, Health Equity and Social Justice, Authentic Relationships, and Quality and Excellence.
• Maintain a positive, strong, credible, professional, and interpersonal relationship with all parties relevant to CHC projects and always represent the best interests of MPHI.
• Performs other duties as required.

Qualifications/Requirements:

• Understanding of quality improvement fundamentals, including the Plan-Do-Study-Act cycle, model for improvement and some quality improvement tools (i.e., process map, fishbone diagram, affinity diagram, etc.).
• Skill in teaching and coaching others in the application of improvement methodologies, tools, and techniques in a practical way that meets individuals where they are in their improvement journey.
• Strong organizational and problem-solving skills including the ability to manage multiple tasks and respond to overlapping deadlines.
• Strong interpersonal and relationship-building skills with comfort leading groups of all sizes through complicated processes.
• Comfort in facilitating conversations on the spot as needs arise to support groups and teams in achieving forward progress with their improvement efforts.
• Ability to work independently, analyze project needs, and monitor progress toward completion of tasks.
• Excellent interpersonal skills and written and oral communications skills.
• Positive attitude and professional demeanor.
• Growth mindset approach with interest in learning and mastering new information and skills.
• Interest and practice working on highly collaborative projects.
• Flexibility and adaptability to a fast-paced work environment.
• Advanced computer skills including experience and expertise in the use of Microsoft Office Suite platform (notably Word, Excel, PowerPoint, Outlook, and Teams) and cloud-based meeting and group engagement programs (Zoom, Miro, Mentimeter, etc.).

RESPONSIBILITY FOR THE WORK OF OTHERS: No assigned responsibilities

IMPACT ON PROJECTS, SERVICES AND OPERATIONS: The Quality Improvement Specialist directly impacts the quality of products, and the performance of project teams to which they are assigned. Competent performance in this position has a substantial impact on the integrity and professional reputation of MPHI, including meeting the needs of MPHI clients in a timely manner, maintaining professional relationships, and enhancing the future potential future contracts with clients.

REQUIRED COMMUNICATION