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About The Role

Our Driver Quality Coordinators support excellent communication and performance standards within our delivery teams, driving a first class service for our customers

You will be joining a nationwide team of Driver Quality Coordinator who focus on the continuous improvement of our training and onboarding experiences as well as promoting top notch driver morale.

Teamwork is important to us and our network is supported by some amazing teams who do what they do with a difference. Our laser focus means we are always on top and consistently look out for our own and open to welcoming like-minded newbies.

• Salary: £26,500 - £27,000 per annum
• Hours: 5 out of 7 Days, flexible working hours (40 hours per week)
• Job Type: Full time and permanent contract
• Location: Unit 1, Cavans Way, Binley, Coventry, CV3 2SF

Here's What You Can Expect To Be Doing

• Deliver specified structured training to drivers
• Conduct recruitment sessions/presentations to potential Self-employed contractors
• Improve grading performance & monitor fair allocation of work
• Drive a reduction in customer complaints for your drivers and deal with all things quality related
• Maintain training records
• Assisting with the internal auditing processes
• Ensure drivers SSW knowledge is current & covers internal standards
• Work closely with drivers and be the "go to" person for payment queries, grading queries, routing issues, damage claims etc
• Support with damage to property, vehicle damage and product damage - ad hoc damage training/retraining

A Few Things About You

• Able to remain calm under pressure and solve problems
• Support the development/wellbeing of your team
• Have a passion to deliver the service we promise our customers
• Able to lead, inspire and motivate others
• Confident with a fair and consistent approach to people management
• Able to communicate effectively at all levels
• PC literate including warehouse software and Microsoft Packages

A Bit About Us

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

Our Benefits

• 33 days holiday
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Attendance Bonus
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme