Quality Assurance Analyst - Hybrid Working

Quality Assurance Analyst - Hybrid Working Reading, England

Guardian
Full Time Reading, England 21000 - 47752 GBP ANNUAL Today
Job description

Overview:
Guardian are recruiting for a Quality Assurance Analyst to join the team.

Within this role you would be responsible for assessing Quality Assurance for Customer Support Specialists (CSS) and Senior Customer Support Specialists (SCSS) to support Guardian’s Customer Service proposition to achieve the target business outcomes, including:
  • Ensuring Guardian’s Customer Services proposition for both advisers and customers is delivered ensuring that the quality of our services continues to meet and be recognised for leading the market
  • Determine whether assessment processes and systems meet and operate according to quality requirements.
  • Analyse CSS/SCSS capabilities and potential in the context of their objectives and other requirements.
  • Provide CSS/SCSS with feedback, advice and support to help them maintain and improve their quality
We're looking for someone with great communication and interpersonal skills and the ability to manage your own workload and work unsupervised.

If you'd like to find out more about this role and its requirements please click here.

We hope to hear from you soon!

Quality Assurance Analyst - Hybrid Working
Guardian

www.guardian.co.tz
Dar es Salaam, Tanzania
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
Related Jobs

All Related Listed jobs

Pot Wash
The Three Tuns, Doddington March, England 6 - 8 GBP HOURLY Today

Working in a small but busy kitchen your duties will include washing pots, crockery and cutlery in the large sink, using the industrial dishwasher, drying and

Team Member - must be available for 3am starts
Bridgewater Exchange 10 GBP HOURLY Today

Bespoke employee support programme, including free counselling sessions. \*\*Please note that this position does require flexibility in hours as airport shifts

Chef De Partie - Wolverhampton Wanderers
Compass Group Wolverhampton, England 14.25 GBP HOURLY Today

To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice.

Customer Assistant
Morrisons Yeovil, England Today

Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Its why our customers

Waiting Staff
Fratelli Woburn Woburn, England 7.5 - 10.5 GBP HOURLY Today

You will be responsible for leading a section, offering a professional customer service, opening and presenting wine for customers and clearing and relaying